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济南一酒店被指用洗脸毛巾擦马桶 酒店回应:不知情

2017-08-24 21:31:23   重庆晨报

近几年,酒店卫生问题一直受到大众的关注,保洁员不按照规定清扫房间的现象时有发生。近日,一名网友入住济南泉城广场全季酒店后,暗中拍下了保洁员清扫房间的全过程,发现保洁员竟用洗脸毛巾擦马桶。酒店回应对此并不知情,也未接到相关投诉。

网友入住的是位于济南泉城广场的全季酒店。

视频显示拍摄时间是8月21日,拍摄地点是济南泉城广场全季酒店8343房间。

网友入住该酒店后,发现保洁人员疑似用房间内毛巾清洁客房。为取证,网友在卫生间放置了拍摄设备。

视频中特别标注出了毛巾的位置,和保洁人员一系列的动作。视频显示,保洁人员不仅使用客人毛巾擦马桶、还擦了水盆台面和镜子。

第二天,网友就此事询问前台,全季酒店前台称:客房毛巾专供客人使用,并非一次性的,保洁须用专用毛巾清洁客房。

网友进一步追问:有用毛巾擦马桶的现象吗?

前台回应:不会,擦马桶有专用的抹布,保洁人员不允许使用客人的毛巾来清洁房间任何地方。

当网友提出发现过(类似现象),前台工作人员迅速向其道歉,并表示会调查处理此事。

《住宿业卫生规范》第21条明确规定,清洗饮具、盆桶、拖鞋的设施应分开,清洁工具应专用,防止交叉传染。卫生间内面盆、浴缸、坐便器应每客一消毒,长住客人每日一消毒。

据大众网官方微博报道,8月24日下午,记者向济南全季酒店泉城广场店核实视频中描述的情况,一位男性工作人员称对此事并不清楚。随后,记者致电华住酒店集团总部,工作人员在确认了酒店地址后,称从未接到过有人投诉保洁员用毛巾擦马桶。“如果有这样的情况,我们肯定会处理。但是现在酒店已经在加强对保洁阿姨的培训,不会这样做的。我们擦马桶和打扫卫生的毛巾都是有严格分类的。”

对于网上曝光的这段视频,8月24日下午,济南市历下区卫生和计划生育监督所一位姓王的工作人员称,网友反映的问题他们很重视,执法人员将到涉事酒店进行调查。

责任编辑:任冲 CN062
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