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五星酒店吃生蚝内现红色活虫 餐厅:系无害海蚯蚓
2017-08-21 01:41:25 中国青年网
南都讯 8月18日晚上,市民陆先生和朋友共5人前往天河区某五星级酒店自助餐厅进餐时,发现冰鲜生蚝中有一条约1.5厘米的红色线状虫子正在蠕动。“太倒胃口了”,陆先生和朋友除了质疑食品质量,也不满意餐厅不肯当即退款,“协调一个晚上,直到凌晨才同意”。餐厅方对此回应,涉事批次的生蚝已下架,并联系供应商核查此事,初步判定此红虫是对人体无害的海蚯蚓,撬生蚝时从外壳跌入肉中,已同意顾客退款要求,当晚未第一时间退款因要走内部流程。
陆先生提供的生蚝照片。
顾客:生蚝内发现红虫蠕动
据陆先生介绍,一美食公众号此前推荐某五星级酒店自助餐厅,有新开张买十送三优惠,算下来团购价约306元/位,“有很多海鲜吃,挺抵的!”陆先生的朋友何小姐团购数十张券,大部分券送给客户,自己留下少量券。8月18日晚上,何小姐持团购券邀请包括陆先生在内的4位朋友前往该餐厅品尝自助餐。
“我拿来一碟生蚝,发现有问题”,陆先生称,他见到其中一个生蚝肉中有一条约1.5厘米的红色线状虫子正在蠕动,“还是活的虫子,看着好恶心”,众人顿时没了食欲,并告知餐厅负责人。陆先生称,该负责人给出解释是,“生蚝是冰鲜的,有虫是不可控因素”,陆先生和朋友要求当晚消费的5张团购券立即退款处理,餐厅方开始态度强硬,不肯退款,只同意当晚消费的5张券,下次可再继续使用,“我们协商很久,他说不确定餐厅能否退款,让我们按正常渠道投诉”。中途陆先生报了警,后来餐厅负责人提出可私人先垫付退款,“我们不想私了,就拒绝了”。
过程:协商至凌晨餐厅才同意退款
陆先生向南都记者出示现场所拍视频,南都记者见到一碟冰鲜生蚝中,其中一个生蚝肉里有一条细长的红色虫子在爬。陆先生称,因为此次自助餐体验感不好,他和朋友不愿再来餐厅消费,所以希望把这些团购券退款,然而餐厅却不愿爽快地退款,他对餐厅提供的生蚝质量和服务态度表达强烈不满,“五星级餐厅这样的服务,我们感到很失望”。
何小姐补充称,当晚和餐厅方协调此事花数个小时,直到凌晨她准备离开的时候,餐厅一位负责餐厅卫生的经理出面告知她餐厅同意退款,“已经弄得很晚,我们有了情绪,所以当时拒绝退款”。何小姐目前提出几点诉求,除了当晚她和朋友消费的5张团购券,自己手上还剩4张团购券,要求餐厅一并退款处理并赔偿;餐厅方需向他们就此事道歉并向公众发表声明解释。
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