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上海宝山城市网格化综合管理工作连续三年获优

2017-09-05 00:30:40   央广网

央广网上海9月4日消息(记者周洪 实习记者胡佳茜)今天(4日),宝山区城市网格化综合管理中心召开记者发布会,会上介绍了宝山区自2014年2月成立城市网格化综合管理中心以来的工作内容、取得的优异成绩以及对未来工作的展望。

宝山区是城乡一体化地区,基础设施建设普遍落后于中心城区,城市社会管理任务十分繁重。根据上海市委、市政府的要求,为了快速有效地解决城市管理问题,宝山区于2014年2月成立城市网格化综合管理中心。

中心成立后不断加大制度建设,注重制度落地,先后制定多份实施方案及配套管理文件,在网格分级派单流程、街镇(园区)网格化中心建设规范、热线工作原则及责任归属等方面做了明确规定;各街镇(园区)网格化中心机构健全,运行顺畅,按照属地化管理要求,把管理、执法和服务力量有侧重地整合、调配、延伸到全区164个责任网格、502个居村工作站,234名网格监督员进入网格巡查。各委办局及派驻机构牢牢把握“主动靠拢,积极对接”的工作原则,下沉执法管理力量,服务和服从街镇(园区)网格化中心派单。

此外,中心管理范围不断拓展。在上海市网格管理范围要求的13大类144种部(事)件基础上,区级层面又增加2大类52种社会综合管理内容,宝山区网格管理部(事)件现为15大类196种;中心又将“12345”市民热线、新闻舆论监督和行政效能监督这3部分工作与网格管理平台相互融合;同时各街镇(园区)结合自身实际,探索将村居隐患矛盾排查、市民巡访、消防和安全生产、来沪人员管理、拆违控违、群租整治等情况纳入网格化管理,这就形成了目前宝山区特有的“196+X+3”模块;深化“网格达标”创建范围,在2016年的基础上中心将创建面积扩大到60平方公里(占城市化地区面积65%);今年中心还与区酒类专卖局共同开发“酒业诚信通”手机APP,加大与城管、公安等部门的沟通与协调、主动与区环保局对接、加大与区水务局对接的力度。加大对工单落实情况的监督力度,探索“五位一体”联合督办制度。居民对职能部门工作形成监督力量。

各街镇(园区)、相关委办局还紧紧围绕如何解决网格化管理全覆盖和做实做强街镇(园区)网格化中心的问题,重点在完善工作机制上下功夫。城市网格化管理与联勤联动工作的对接机制,分级分层派单机制,职能就近、处置便捷的先行处置机制,重大事件处置托底机制,居村工作站“日报告”制度。

区网格化中心成立以来, 逐步拓展管理内容、管理范围,不断完善信息平台、管理架构、工作机制,为城市精细化管理做出有益探索。3年来,全区网格案件立案数为86.61万件,结案率100%,及时率95.16%,全市综合评价2014年第4名,2015、2016年第3名;市民服务热线受理工单7.41万件,办结7.41万件,全市考核2014、2015、2016年优秀。

下一步宝山区城市网格化综合管理中心将继续深化落实市委“1+6”文件精神,紧密结合区政府目标管理工作,充分发挥自身信息综合管理平台的优势,深度挖掘“大数据”分析,以全面提升城市精细化管理水平为目标,不断提升网格案件、热线工单的处置水平。

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