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桂林征集“金点子”助“创城”

2017-08-27 07:25:47   中国青年网

本报桂林讯 (记者/李春生 通讯员/蒋桂斌)桂林市在创建全国文明城市过程中,通过面向全社会开展征集“创建文明城、为民办实事”金点子活动,有效发动广大市民积极参与文明共建,对于群众提出的意见和建议,件件回应落实,从而快速、集中解决大批群众身边问题和困难,获得百姓由衷点赞。

为让广大市民真正成为“创城”的参与者和受益者,今年7月上旬,该市策划组织了“金点子”征集活动,迅速引发市民热烈互动,从7月8日在新闻媒体发布消息起至8月24日,“创城”办公室共收到“金点子”2399份,涉及城建城管、食品安全、生态环境、文化教育、交通出行、社会保障、医疗卫生、社区建设与服务等各个领域。

打开大门,问计于民,问需于民。“金点子”工作小组全天候值班,接听市民热线电话、接收各种信件和邮件、接待登门上访。工作人员将收集到的“金点子”归纳整理,精准罗列出群众最关心、最盼望解决的“问题清单”,将群众的意见和建议逐条分解落实到责任城区(县)和行业单位,要求3-5个工作日内必须回复建议人。

“对症下药”,快速高效解决问题。相关责任单位拿着“问题清单”,层层落实责任,加快工作进程;市“创城”办工作人员对照“问题清单”,每天抽样打电话给“金点子”建议人,跟踪了解回复、办结情况;督查部门实地跟踪督查落实情况;市四家班子领导根据以上反馈的情况,分别带队现场办公,解决了一批需要各部门综合协调解决的“老大难”问题。据统计,7月31日前,“金点子”落实办结率达72.18%;8月1日至24日,办结率为37.32%。

群众切实获益,幸福感满意度大增。市民谭建华发现一个路口红绿灯时亮时不亮,拨通“金点子”热线电话。交警部门很快电话回复他“红绿灯已正常运转”;退休教师李举伟一口气分别向交警、公交、城管等部门提出改良斑马线、清理占道经营、在公交站台修建候车岛、红绿灯路口加装人性化语音系统等多条“金点子”,责任单位都在5个工作日内全部答复,并与他商榷解决办法,不能马上解决的仔细解释原因。

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