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骚扰电话治理为何“按下葫芦浮起瓢”——工信部回应骚扰电话治理三问
新华社北京8月25日电 题:骚扰电话治理为何“按下葫芦浮起瓢”——工信部回应骚扰电话治理三问
新华社记者高亢、郑生竹、陆华东
新华社“新华调查”21日播发稿件《谁在打、怎么打、打给谁——骚扰电话生产链条调查》引发社会舆论关注。不少公众疑问,骚扰电话为何“治而不止”?电话销售公司靠什么打个不停?骚扰电话能否依法得到治理和惩处?对此,工业和信息化部相关负责人在接受新华社记者采访时回应,骚扰电话治理进入“深水区”,现有单纯依靠管控通信渠道的做法难以取得进一步明显成效,亟待创新管理方式,推动源头治理。
疑问:骚扰电话为何“治而不止”?
回应:“按下葫芦浮起瓢”
工信部相关负责人表示,近年来,随着电信业的发展和提速降费工作的深入推进,信息通信为经济社会发展和各项事业进步提供了有力支撑,在现代生活中发挥了重要作用。但是,也有少数不法分子利用短信和语音通话服务的方便快捷,向用户传播商业性骚扰电话等垃圾信息,给电信用户带来极大困扰。
前期,基础电信企业对短信端口治理普遍采取“先关停再复核再开放”的措施,对疑似垃圾信息的点对点短信大力进行拦截,在迅速取得积极成效的同时,不良信息的传播形式随之呈现从短信向语音转移的趋势,骚扰电话问题开始抬头,“按下葫芦浮起瓢”。
疑问:电话销售公司靠什么打个不停?
回应:商业广告类骚扰电话源头治理缺失
这位负责人介绍,垃圾信息的产生和传播有比较复杂的社会成因,主要涉及“商业需求旺盛、精准信息获取、主动营销扰民、线下交易达成”等四个关键环节,各环节紧密衔接、形成闭环。同时,由于对骚扰电话等垃圾信息发起的源头端和主要受益方即广告主的监管长期缺失,导致垃圾信息问题难以根治。
近年来,广告法、消费者权益保护法及电子商务法等法律法规在制定修订时已将商业广告短信发送规范等内容纳入其中,但还未明确各部门对源头广告主的监管责任,还未形成齐抓共管的工作机制。
疑问:骚扰电话能否依法得到治理和惩处?
回应:完善法规制度,加强管控问责,强化部门联动
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