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骚扰电话生产链条调查:谁在打、怎么打、打给谁

2017-08-22 07:55:34   中国经济网

“12321网络不良与垃圾信息举报受理中心”数据显示,2016年6月至2017年4月,该中心收到的举报涉嫌骚扰电话月均量约1.6万件次。骚扰电话已成为社会肌肤上的一块“牛皮癣”,让人不胜其扰。

电话销售是当今一些企业惯用的销售手段,也是骚扰电话重要来源。近日,记者采访了曾在房地产电销公司工作的内部人员,揭秘“谁在打、怎么打、打给谁”这一骚扰电话生产链条。

30人团队一天竟能拨出24000通电话

狭小的空间里,近30人戴着耳麦,紧挨着坐在工位上,大声重复着同一“开场白”。这是南京一家房地产营销策划有限公司的电销场景,这里一天能轻松拨出24000多通电话。

“看了一下今天整体开拓数据,咱们组普遍是800多通,其他组有人打到1000多通,而且不止一个。”销售主管吕某某表情凝重,他对组员们的通话量和意向客户开拓量很不满意。

“每通电话电脑都有记录,有录音,知道弄虚作假的后果吧!”吕某某提醒组员,虚报开拓量会被公司罚扣工资和提成,甚至被开除。“相信自己!相信团队!策马奔腾!我们绝不后退!”这类打鸡血的口号在每天早、晚会上都会被高喊。

这家规模不到40人的电销公司,大多是“95后”。他们8点半上班,打到晚上七八点,因中午打电话易被投诉,会休息2小时,每周周一单休一天。他们每月底薪2600元,没有“五险一金”,若能卖出一套商铺,会拿到总价1.5%的佣金。

“前两个月处于知识积累阶段,基本是两三个月之后才有开单。”负责人王某在面试时说,公司业务来源主要为开发商代理销售商铺。人员流动性很大,有一小半是暑期学生兼职工。

实名制按号段自动“盲打”

“现在国家实名制要求(卡号)必须落实到每个员工身上。”在爆料者入职第三天,自称是某电信公司南京市分公司业务经理的张伟(化名),上门到这家公司,拿着他的身份证办了两张手机卡,用于公司外呼。这意味着拨出去的每一通号码,在对方手机上显示的是员工个人实名制手机号。即使因投诉被封号或追责,也很难查处到公司。

“有意向请按1,继续接听请按2。”该公司外呼系统可实现自动拨号,每拨完一个号后,只需按一个键就可自动接通下一个号码,耗时不到10秒。张伟说,电销公司一般按照员工人数1.5倍配置手机卡号,一张身份证能办5张卡。“在拨打电话中,哪个卡空闲就可以自动跳转到哪个卡,不会占线,方便自动拨号,提高效率。”

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