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东城实现"小巷管家"全覆盖 约2000人上岗巡访19个街区

2017-09-04 08:47:22   千龙网

今天6月份,接连下了几天暴雨,梁萍放心不下小巷的情况,冒雨去巡视。走到夕照寺西里4号楼单位门口,她发现有一处塌陷的大坑,“积了好多水,要是发现了绕着走还好,要是没注意,肯定会出危险。”梁萍及时将这一情况反馈到小巷管家微信群中,巷长、副巷长得知后立即行动,组织相关人员很快就将塌陷的大坑填平,解决了安全隐患。“前两天,夕照寺西里5号楼的住户跟我反映,楼顶存在光污染,光线从对面楼顶的银色覆盖物反射到自己家中,特别刺眼。”梁萍马上就来到这户居民家中录像、拍照,将情况发到微信群,街巷长知晓后,组织产权单位到现场查看,马上开会商讨,拿出了解决方案。

梁萍告诉记者,自己是这儿的老住户,深知这条小巷现在的美丽和整洁来之不易,整治前的样子还历历在目。“多少人付出了心血和汗水才换来现在的小巷,我们就得时时刻刻紧绷着这根‘弦儿’。”梁萍笑着说,有一天巡视小巷的时候,发现3号楼一个单元门前堆放着十几个大袋子,“看大小、样子,都跟一袋袋的水泥差不多。是不是哪家又要盖‘违建’啊?”放不下心的梁萍就“蹲守”在门前等着物品主人。“终于见着人了,我就赶紧过去问,问完了之后我自己也乐了——原来这是人家买的猫砂。”

梁萍认领的夕照寺西里长150米、宽10米。过去违建扎堆、道路破损,现在鲜花盛开、干净整洁。“既然我们认领了门前这条小巷,就负起了这一份责任要像爱护眼睛、保护孩子一样守护这条小巷,不让它受到一点伤害。”

龙潭街道:百天巡访上万小时

所谓“管家”,就是把街巷当成“家”来经营,每一位成员,都有责任、有义务、有权利参与街巷的治理,履行好家庭成员的责任,把家里的事“管”好,促进“家”氛围的营造。

记者了解到,从4月25日龙潭街道启动“小巷管家”招募以来,辖区10条主要大街、86条小巷共招募了“小巷管家”149人,其中居民管家119人,地区单位30人,其中有党员79人。“巡、访、做、报、记、刷”是“小巷管家”的六字工作经:每日巡,按照“十无一创建”目标,对街、巷环境问题和社会秩序稳定问题,每天进行巡视;经常访,对居民、单位、门店经常性走访,了解基本情况,收集意见建议和服务需求;随手做,对不文明行为及时进行劝阻,遇到可以自行解决的问题及时处理;实时报,针对自己力不能及的事项及时上报街巷长,并对街、巷长工作落实情况进行监督;及时记,对巡访情况进行详细的记录,并对已经记录在册的问题进行跟踪反馈;按时刷,把“小巷管家”纳入街道志愿者队伍,配发志愿服务卡。在结束每日巡访工作后,携带巡访记录到所在社区进行刷卡和备案登记,享受日常志愿服务双倍积分奖励。积分可用于兑换街道购买便民服务项目等物品,实现“小巷管家”志愿行为的规范管理和公益激励。

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