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4S店加价售车糊涂账:不加钱不能提现车 价格没商量

2017-09-08 08:51:46   新华网

——原车强行搭配装饰。一些4S店内的加价销售行为披上了“实惠”的外衣。以一款汉兰达汽车为例,销售人员表示加2万元“还是很实惠的”。据了解,这些“加装件”通常就是商品车的外观装饰材料、坐垫、导航等装潢和额外配置。有购车者表示,这些加购的配件价格明显高于4S店外,但店内的价格没商量,“人家说多少就是多少”。

——强行搭售配套服务。除了被要求加钱购买车辆装饰外,一些销售商还拿出各种服务套餐向购车者强行推销。一家上海大众4S店销售人员表示,要购买新款途观L,“不用加价”,但需要加购一套四五千元不等的保养服务,并表示加钱并不亏,总价算下来比平时要便宜,“购车者实际上是赚了”。

——强制要求店内上保险。记者走访发现,多家东风本田4S店都要求“买思域就必须在店内上全险”“不提现车也一样”;部分地区上海大众4S店甚至对购买途昂提出更为“统一”的要求:消费者购车必须在店内上够总额1万元以上的商业险。

记者走访发现,目前市场上加价提车除了加购装饰、保险等之外,还有一些热销车型干脆直接加钱销售。以某品牌MPV车型为例,目前加价数万元还“一车难求”。有购车者反映,一些热门高档轿车动辄加价5万元,而且是“纯加价,连个贴膜都看不见”,否则就没有现车。

在加价销售部分,当记者询问一些销售人员,加购商品、服务或者直接加出来的钱是否要开具发票时,销售人员表示这部分钱不能开具发票,并表示开发票要增加车辆购置税,这是为消费者着想。记者询问这部分钱是不是会算进正常销售额并缴税时,销售人员则语焉不详。

加价搭售“饥饿营销”

侵犯消费者公平交易权

有汽车销售从业人员表示,现在4S店日子不好过,不靠热门车型加售套餐和保险赚点钱,日子更难过,并且大部分车型都是在低于指导价优惠卖,“不这样,降价部分谁给我们补损失?”

但有购车者不平,大家的钱“也不是大风刮来的”,凭啥要在购车时“任人宰割”。

记者就加价搭售行为咨询部分品牌官方服务热线,得到的回复是,指导价只是厂家给销售商的“指导”,并不是强制性的定价,而销售商的体系相对于厂家是独立的,厂家无法左右销售商的行为,对此他们也无能为力。

有资深业内人士在接受采访时告诉记者,4S店直接加价或变相加价搭售的行为,其中的重要因素是紧俏车型在产能尚未全开之前,供应量难以满足市场需求。但也有业内人士表示,产能问题并不是长期加价的借口,对于一些已经上市两三年的车型还在加价或变相加价售车显然应当受到监管部门更多关注,查明其到底是“产能受限”无可奈何,还是“饥饿营销”追求最大利润。

吉林省良智律师事务所律师王爽表示,销售方强行搭售保险、服务等不仅违反了汽车销售管理办法,也涉嫌违反消费者权益保护法等法律,侵犯了消费者的公平交易权。

《汽车销售管理办法》明确指出,对于类似行为,应由县级以上地方商务主管部门责令改正,并可给予警告或3万元以下罚款。但记者咨询有关部门发现,其实际执法力度远远不够,甚至主管部门自己都不清楚责任,使市场乱象无法根治。

长期观察汽车市场的汽车媒体从业者王子重建议,对于加价提车等现象应该进一步明确监管责任,建立正常的市场秩序,尤其要对超出指导价部分是否正常纳税并接受监管作出细化管理规定。同时,业内人士建议,有关方面也应该对汽车的市场指导价作出更细化的效力规定。

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