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今年是最难抢票年吗? 铁总:热门车票非固定

2016-12-23 10:01:00   

实际上,这两年国庆假期铁路日均旅客发送量都大大超过了春运。春运已经不是国人出行最密集、火车票最抢手的时段了。

问 只验四成码会让“黄牛”钻空子吗?

售票在便利性与公平性间寻找平衡点

记者:2017年春运,有六成车票在网络购票时不再需要输入验证码,这是出于什么考虑?会让“黄牛”钻空子吗?

黄欣:这几年,每年春运结束后,铁路部门都会总结分析旅客集中反映的难点问题,谋划次年春运的改进方案。网络购票验证码复杂,就是2016年春运旅客集中反映的焦点问题。

为提高旅客购票的便利性,根据以往春运的大数据,我们测算出热门车票大概占总票量的四成,剩下六成车票的供求基本平衡。对后者,“黄牛”与民争利的概率相对较低,取消网络购票中这些车票的输入验证码环节,就能有针对性地改善旅客体验。热门车票不是固定的,会根据售票情况实时变化。一旦需求下降,验证码环节就会自动取消。

我们试图破解“既要……又要……”的难题,既要提高旅客购票的便利性,又要保证购票的公平性。为了最大限度地提高“黄牛”“抢票软件”的购票难度,我们设计了验证码环节,相当于安了一扇防火门。但多一道门,肯定就会多一些麻烦,所以我们根据旅客的反馈不断完善它,在便利性与公平性之间寻找最佳平衡点。

记者:哪些属于需要输入验证码的热门车票呢?对热门方向的出行需求,铁路如何安排运力?

黄欣:热门车票主要是两类:一是客流总量较大,而且比平时增幅很大。像节前,北京到四川、重庆、武汉和东北地区方向的车票,上海到四川、重庆、武汉、长沙方向的车票,广东到武汉、长沙、合肥、南昌方向的车票,都属于这种热门车票。二是客流比平时增长较大,但总量较小。像北京到乌鲁木齐方向的车票、东北到三亚方向的车票属于此种。第一种情况是我们安排的重点。

北上广往成渝方向的车票,每年春运都十分抢手。这主要是因为目前北上广的高铁列车均需要行至武汉,走汉宜铁路入川,造成了“千军万马走独木桥”。这种情况,在未来西安至成都高铁、贵阳至重庆高铁开通后将得到缓解。

针对热门方向的出行需求,我们也在做供给侧结构性调整:纵向加大运力投入,增加每日开行车次,有能力的线路加开夜间高铁;横向拉长春运时间,扩充高运力的持续期。总之,保证在运力总体提升的情况下,优化列车开行结构,尽量给热门线路“降温”。

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