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2017年暑运结束西安铁路局62天发送旅客1768万人

2017-08-31 17:56:01   央广网

今年暑运,西安铁路局充分运用“黑科技”,助力旅客无忧出行。在西安北站,旅客进站检票时只需将车票和身份证叠加放在扫描区扫描,面部对准摄像头完成人脸识别,最快2秒钟就可实现“刷脸”进站,相比过去人工验票,时间大幅度缩短。除了“刷脸”进站,西安铁路局还借助宝兰高铁开通,将旅客出行常见问题进行整理收集,制作发放哈萨克斯坦、乌兹别克斯坦、俄罗斯等9国1族语言服务卡,帮助丝路沿线国家旅客解答出行难题。依托“馨动长安”服务品牌,推出便民自助服务系统,使旅客享受免费手机充电、国内3分钟免费电话、信息查询、应急医疗、应急客票打印等服务。

为方便学生出行,暑运期间,西安火车站开设28个人工窗口,设置43台售取票机,并根据客流情况延长各个窗口的开关口时间,增设临时售票窗口。车站每日分方向、车次、席别监控票额利用和发售情况,掌握高峰日、热线车和学生终到站等信息,及时提报运力调整方案,满足乘车需求。在各次列车上,母婴室、读书角、儿童乘客小玩具、重点旅客服务提示牌等特色服务一应俱全,特别是在新开通的宝兰高铁西安至兰州、西安至西宁动车组列车上,制作“丝路”攻略H5和二维码,旅客可通过“扫码”提前了解列车经停沿线风光介绍和古“丝绸之路”上的人文故事,丰富旅客出行生活。

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