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为群众打造“家门口的税务局”
2017-08-22 08:22:26 中国青年网
办税服务站工作人员高珊珊的桌子上除了摆放着邮政相关业务书籍,还放着一本打开着的《全国税务机关纳税服务规范》,“今年以来,税务部门已经给我们进行了8次的业务流程培训,在业务时间我们也会多看看相关的规范要求,不断提高本领,能够更加准确地为纳税人进行业务解答和办理。”办税服务站建立了岗位职责体系和工作衔接制度,做到岗位职责明确、操作快捷流畅、工作衔接有序、资料传递及时。纳税人只要带齐所需材料,即可办理国地税涉税业务,各个环节实行内部流转,不再需要纳税人到多个窗口来回审核、签字等繁琐程序。
“硬件是基础,软件的建设更加不容忽视。进一步优化服务软环境、提高服务质效、增强纳税人的满意度是我们的共同追求。”白城市国税局总经济师赵晋阳说。为了规范管理,白城市国地税共同制定了长效合作的国地税联合办税系列制度,办税服务站严格按照《全国税务机关纳税服务规范》和《全国税收征管规范》的要求运作,以制度强管理,以管理促服务,统一业务流程、统一工作标准,让纳税人享受到和办税大厅一样的办税体验。
“做为一名驻站人员,不仅要起到桥梁的作用,更要做一名忠实的记录者和改进者,通过每天的记录,可以逐渐总结出当前工作中存在的问题,并及时向上级反馈,使办税服务站的建设更加完善。”白城市地税局的冯明明是正在值班的驻站税务人员,她刚刚填写完当天的工作日志。在办税服务站,白城市国地税向办税服务站分别派驻1名正式税务干部,负责办税服务站受理涉税业务指导、首问责任制和协调邮政部门与税务机关前后台事宜。
白城市国税局纳税服务科科长贲颖告诉记者,白城市国地税将适时增加办税服务站点,逐步形成东、西部城区有办税服务站,中部城区有办税服务厅的办税服务格局,力争实现服务网点在城区的全覆盖。
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