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一切为了更方便——浙江“最多跑一次”改革提升群众获得感

2017-06-03 14:51:05   光明网

去年12月,浙江推进“最多跑一次”改革。按照全面推进、分步快走的要求,浙江省各级政府部门分两批梳理了群众和企业到政府办事“最多跑一次”事项。截至3月底,省级单位958项;设区市本级平均1002项,县(市、区)平均862项。曾经跑断腿、磨破嘴,群众和企业办事“一直在路上”的局面已经被彻底打破。

“‘最多跑一次’的意义不仅限于其内容本身,更是从服务、政策、制度、环境多方面优化政府供给。”浙江省政府相关负责人表示,用“最多跑一次”来倒逼各级各部门减权、放权、治权,形成覆盖行政许可、行政处罚、行政征收等领域的“一次办结”机制;用“最多跑一次”来杜绝多头执法、重复检查,形成“部门联合、随机抽查、按标检查、一次到位”的监管机制;用“最多跑一次”来全面推行“互联网+政务服务”,形成各项便民服务“在线咨询、网上办理、证照快递送达”的运行机制。“最终目的,是浙江通过政府自身改革,带来百姓、企业、政府的共赢局面。”

5月17日,王女士在衢州市行政服务中心办理二手房不动产交易过户登记,她只需要向一个窗口递交材料,花了半个小时就完成了。“没想到这么顺利,只要跑一个窗口!”王女士感到很惊喜,她说一个月前办理同样的手续,她至少要向国土、地税、住建三个部门提供三套材料,跑三个窗口,花费半天时间。

进一个门,到一个窗,办多家事。依托浙江政务服务网,分离受理和审批,由行政服务中心组建综合窗口,衢州市实行“一窗受理、一表登记、一次告知、一网流转、一次办结”。如今,35名工作人员专职负责的“综合窗口”承担了原涉及各部门共100人的受理职责。

承诺“最多跑一次”的事项都做到了吗?还有哪些堵点、痛点?日前,杭州市西湖区29位局长集体出动:他们中或以工作人员身份办理本部门窗口业务;或以办事群众身份,到其他部门柜台进行实地体验,敞开“家门”,带着问题来挑刺,促使改革落到实处。

除了组织亲身“体验团”,还筑起了督察“防火墙”。记者从相关部门获悉,最近,浙江省“最多跑一次”改革办公室正在全省各地陆续开展专项督察,在关键领域深入查找关键问题。

“改革推进到哪里,督察就跟进到哪里,并将督察结果进行排名通报,确保各项改革举措全面落地。”浙江省“最多跑一次”改革办公室负责人表示,改革的评判标准,就是政府办事效率明显提高,全省发展环境明显改善、活力明显增强,群众和企业获得感明显提升。

据了解,2017年底,浙江要基本实现群众和企业到政府办事“最多跑一次是原则、跑多次是例外”覆盖80%左右的行政权力事项。一切,为了更方便。这场深层次改革正不断激发出各级政府自我革新、追求卓越的勇气。

《光明日报》( 2017年06月03日05版)

(原标题:一切为了更方便——浙江“最多跑一次”改革提升群众获得感)

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