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居民收到16年前水费催账单 被告知将记诚信档案

2016-08-17 14:36:17   解放网

可是,当邵先生赶过去的时候,约好见面的陆副站长竟然不在单位。这下让邵先生恼火了:“去南大路28号,乘公交车本来只要1个多小时。可是那天中环汶水路发生撞裂事故,很多道路都被封锁,公交车只好绕行,绕了两个多小时,我才赶到南大路28号。费尽千辛万苦,我如约而来,他们却把这事丢到了脑后。他们是不是觉得我是一个普通市民,不拿我当回事?”

从那一天开始,到6月30日,邵先生又先后拨打了12345市民热线5次,但是,还是没有解决问题。

邵先生不接受“免单”

8月4日中午,记者陪同邵先生冒着暴雨,再次来到自来水公司武宁路营业所。在柜台前,记者递上水费单,工作人员在电脑里查了一下说,这笔钱已经免掉了,不再征收。

邵先生听说欠款免单了,并没有感到高兴。

他问柜台工作人员:“既然我欠费了,为什么要免掉?这是国家的钱,你们凭什么说收就收,说免就免?必须给我一个合理的解释。这欠费到底是怎么产生的?是否确有其事?”

邵先生告诉记者,所谓“免”掉,自来水公司的预设前提是他的确欠费了,出于某种考虑,决定免收。“但是,我的底线是我到底欠没欠钱?如果的确欠钱,我得补交掉,我这辈子不想欠别人一分钱。但是,如果我没有欠费,就不存在他们免单的说法,而且他们还必须向我道歉!”

见邵先生态度坚决,柜台工作人员进去汇报领导。随后,工作人员让记者一行绕到院子内一扇门,进入办公室。服务管理科的朱副科长让自来水公司相关部门负责人在电话里向记者进行解释。

对话自来水公司:人工催缴过程中可能没有碰到用户

记者:为什么最近有很多用户突然收到历史欠费通知?

公司:今年年初,上海市政府相关部门推出一个诚信平台。当时的要求是水电煤三次不缴纳的用户,将纳入诚信体系。老百姓对这件事其实也非常关注。今年3月,他们企业对欠费也进行了一次梳理,并把梳理情况在用户的账单上进行提醒。

记者:16年这样一个漫长的时间区间内,你们为什不向用户催缴欠费?

公司:我们自来水公司其实有自己的催缴流程,在下一次的账单上记录上一次账单的缴费情况,没有累计。当我们发现有用户漏缴时,就会人工上门催缴。但是人工上门催缴过程中,可能并没有碰到用户,所以造成用户不一定知晓他有缴费遗漏情况。而这个情况,在买卖二手房的情况下比较普遍。

记者:没有碰到用户,此后就不再上门催缴了?

公司:当时到底怎么一回事,我们也在调查。

记者:邵先生到底欠没欠费?公司:邵先生在今年6月也曾经打过我们公司的电话。我们了解情况后,也对邵先生的欠费问题进行了排查,发现邵先生的账户里,2000年7月的水费确实没有交。但是,由于时间比较久远,我们就在账务里给他做了一个标记,在他下一次拿到账单时,不再提醒有这样一笔欠费。

记者:邵先生这笔欠费还要不要补交?

公司:水费是国有资产,并不是任何一个人说把这笔费用减免就减免,说核销就核销。所以,我们只是不再对邵先生这笔欠费进行提醒而已。在结清欠费之前,邵先生的欠费记录还会一直挂在那里的。至于以后怎么办,我们集团正在考虑出台相应管理办法,对这些欠费进行处置。

记者:邵先生如果确实欠了2000年7月那笔水费,会不会记入他个人的诚信档案?

公司:不会。

责任编辑:孙成祥 cn083
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