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千人排队退押金 酷骑陷危局

2017-10-11 10:32:55   

9月29日,用户在酷骑位于北京市通州区万达广场的总部门前排起长队申请退还押金。 刘嘉 摄

目前,ofo和摩拜占据了80%的市场,两大企业还陆续推出各类优惠、免费活动,以逼迫其他单车企业退出市场,在未来的三个月,绝大多数共享单车企业会“死掉”,押金难退还的问题也将会频繁出现

法治周末记者刘嘉

经历了一天的排队、委托群友帮忙,北京用户王志刚终于在9月28日晚间拿到了自己在酷骑单车的298元押金。

然而,截至10月9日,仍有多位用户在微博上反映,他们在酷骑App发起押金退还申请后仍未到账,一些外地用户不知道除了千里迢迢前往酷骑公司北京总部现场申请退款外,还能怎么解决押金退还难题。

酷骑单车到底怎么了?能否挺过目前的危局?押金最终能否顺利退还?成为很多用户心中亟待解开的谜题。

用户为退押金酷骑总部前排起长队

酷骑单车成立于2016年11月,注册资金10亿元。其使用方式与很多共享单车类似,经过实名认证注册、缴纳298元押金后就可以骑行。

9月10日,王志刚在外地因急需使用酷骑单车,便充值了298元押金,使用完单车后,当天便申请了退款,而让他始料未及的是,酷骑并未在承诺的7个工作日内将押金退还到他的账户中。

直到9月27日,王志刚发现自己的押金仍未退还,联系酷骑单车时却发现客服电话一直处于无人接听的状态,无奈之下他便通过微博搜索“酷骑单车”尝试联系该公司,此时才发现,与他有类似经历的用户不在少数,甚至在一些地区,酷骑单车公司都已经被搬空。

由于线上无法顺利退款,一些微博用户发帖称,到酷骑单车位于北京市通州区万达广场的总部可以现场办理退押金业务。抱着试一试的想法,9月28日9时,王志刚来到了万达广场B座前,眼前近千人排队退押金的场景让他吓了一跳,为了能拿回押金,他只得加入了漫漫长队之中,并且加入了排队人自发组建的“要钱群”。

直到13时,因个人原因不能继续排队,王志刚就托排在前面的朋友代为退款;又过了两个小时,他收到了朋友的电话:“直到现在还没排到,但我也有点事,不能继续排队了。”

19时许,王志刚在“要钱群”中找到了一个即将要排到的群友,拜托他代为自己退款(酷奇单车规定,在现场排队退款的用户,可以最多办理两个用户的退款申请),过了一会,他就收到了用户发来“退完了”的消息,查询了支付宝账单,他发现仅仅两三分钟的时间,298元的押金就退到了账户中。

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