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保险公司玩“AI+智能投顾”只为蹭热点?

2017-09-11 08:52:41   中国经济网

无论是蚂蚁金服还是中国平安,愿意开放平台、数据和技术,对我们都是好事,能够帮助我们通过技术手段提高效率,提升客户体验。

近期,一只保险业的“大白”刷屏微信朋友圈。这个由中国太保数字化战略团队开发的业内首款智能保险顾问——“阿尔法保险”,能根据你回答的6组问题,立即计算出你整个家庭的理想保险建议。

无独有偶,9月6日下午2点,蚂蚁金服在上海披露了一组最新数据:业内首款科技保险产品——车险分上线100天,已有18家保险公司和蚂蚁保险平台展开数据产品合作,保险公司日均调用频次达到100万次,同时,还有20多家保险公司在对接中。

同时披露数据的还有众安保险,业内首款与智能手环相结合的互联网健康险产品——步步保2年内累计授权用户数已达1000万,投保用户数超过130万。

更有意思的是,同一天早上,中国平安集团旗下金融壹账通首次推出基于AI技术的“智能认证”、“智能闪赔”两大产品,逾10家保险公司签定合作意向书。

一周内4家保险公司先后发布了与“AI+智能投顾”产品相关的信息,是纯属巧合,还是风口将至?

对此,互联网人力资源公司社保通商保总监李霄光在接受《国际金融报》记者采访时指出,“对于AI+智能投顾的应用,关键是看背后的算法和模型。如果保险公司具备研发这类算法的耐心和意识,并能够不顾一切地调动资金,冒着打破现有管理体系的风险引入大量大数据分析团队,进行数据清洗、建模、深度学习,3年后可有小成。现在这些产品大多是‘蹭热点’。”

倒逼险企升级

真的这么悲观?

在讨论这个问题前,先要搞清楚什么是真正的AI+智能投顾,即所谓的保险科技。

在瑞银财富管理投资总监办公室分析师Dennis Lam看来,描述保险科技最好的方式是将其与传统的实体零售商进行简单类比。利用应用程序和网站收集到的数据,零售商可以更好地分析每个顾客的喜好和需求,为每一位客户量身定制产品。

“保险公司也可以进行类似的转型,并收集各种相关数据。”Dennis Lam进一步指出,“最终保险公司能够更准确地进行风险评估并定价,提供更个性化的解决方案,业务运营和流程会更加高效。最重要的是,客户体验和满意度都将得到提升。”

那么,上述4家公司推出的“业内首个”是否符合Dennis Lam所说的标准?

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