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互联网旅行平台订票捆绑保险 民航局严禁搭售

2017-08-17 17:31:14   东北新闻网

近期,《证券日报》记者发现,部分互联网旅行服务平台在线订票存在消费陷阱,在消费者不知情的情况下,“热心”帮忙勾选航空保险等付费服务项目,页面也不做任何提示。如果消费者不注意的话,直接点击付费,就会稀里糊涂地为不明账单付钱。

而针对广大旅客关注的互联网售票被强制捆绑不必要消费的问题,民航局运输司负责人8月15日指出,民航局最新发布了互联网机票销售的行为规范,强调严禁销售企业搭售行为,要充分维护旅客知情权和自主选择权,不得以默认选项的方式出售机票以外的产品;应以清晰、明确、明白无误的方式,为旅客提供自主选择的机会,以免产生产品误导或诱购行为。

航局运输司负责人称,将进一步规范其他网上销售行为,包括优惠机票、退改签服务、行李运输优惠等的限制条件,在旅客购票时要明确告知,避免旅客产生不必要损失;督促中国航空运输协会加强督促各个航空运输企业和销售代理企业进行自查、整治,增强行业自律性,为旅客创造一个更加和谐的购票环境。

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