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中消协调查:部分网络订餐存在异物 不提供发票

2016-11-10 17:12:45   央广网

央广网北京11月10日消息(记者朱宏源)据中国之声《新闻晚高峰》报道,一段时间以来,媒体披露出一些网络外卖订餐服务企业,存在用厕所洗手池洗菜、一次性餐盒重复使用、假证黑店平台订餐等问题,引发了消费者对网络外卖订餐服务质量的担忧,对此,中国消费者协会在7月到9月开展了网络外卖订餐服务体验式调查活动。

2016年央视“3·15晚会”曝光无资质店铺入驻主流网络外卖订餐平台,在网络外卖订餐行业一石激起千层浪。媒体披露出一些网络外卖订餐服务企业,存在用厕所洗手池洗菜、一次性餐盒重复使用、假证黑店平台订餐等问题,中消协于7-9月开展了网络外卖订餐服务体验式调查活动。

中国消费者协会商品服务监督部副主任李妍介绍,本次活动共对美团外卖(含大众点评网,以下同)、饿了么、百度外卖(含百度糯米,下同)、口碑/淘宝外卖和其他品牌(含外卖超人、到家美食会、易淘外卖)等平台完成了1,006次体验,同时实地暗访了93家网络外卖订餐平台入驻商家的实体门店。

随着互联网的不断发展,尤其是O2O(线上到线下)模式的快速普及,网络外卖订餐服务规模不断扩大。据中国互联网络信息中心相关统计报告显示,截至 2016 年 6月,我国网络外卖订餐用户规模达到1.5亿人次,较 2015年增加31.8%。仅2015年,网络外卖订餐服务销售额达到457.8亿元人民币。但在这其中也暴露出网络外卖从线上到线下的种种不足。

中国消费者协会公布2016年网络外卖订餐服务体验式调查结果,并公布了本次体验中发现的19起涉及食品卫生、商家资质、食品包装、送餐时效、服务态度、订单取消等侵害消费者合法权益的典型问题。

其中最受广大消费者关注的问题就是食品安全的问题,食品安全影响消费者身体健康。在北京、杭州等地区,体验员分别遇到了,食品质量出现异物,外卖制作过程中卫生程度有待提高。

李妍介绍,北京的体验员在9月9日体验美团外卖时出现严重的问题,有严重的异物存在,严重影响到食物的可食性,送到的时候,打开发现生蛆了。杭州体验员9月20日体验饿了么,当时送到的餐,打开餐盒发现里面有毛发异物,在外卖的制作过程中,卫生程度有待提高。

此外,还出现了个别平台准入审核不严,出现无资质商家在平台线上登记,在线下无证经营的情况。

李妍表示,入驻店铺资质不全,部分无资质店铺仍在正常营业,9月22日体验饿了么平台时,线上显示是一个土豆片肉夹馍店,在线下其实就是一个可以移动的小摊位,没有相应的资质,不具备经营资质的小摊位。

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