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民宿高人气却添乱,看看国外民宿怎么管

2017-09-11 15:57:44   央广网

近年来,入住老洋房、体验老上海风情已经是许多游客热衷的旅行方式。但是,这些高人气的民宿背后,却有着投诉缠身、邻居饱受困扰的无奈现实,暑期旅游旺季,媒体也集中报道了一些民宿扰民的现象。

今年3月,国家商务部开始对《中国民宿客栈经营服务规范》标准征求意见,其中对民宿的定义、民宿的基本条件都已规定得较为详细,值得借鉴。但对上海来说,民宿规范管理仍有一段路需要走。

其实,从推动立法到设立行业协会,全球许多国家和地区都在进行规范民宿、防范扰民的探索。有的初见成效,也有的仍处于困扰之中,他们的经验值得一阅。

细致法规印册分发

协会树立行业标准

据报道,英国人经营民宿已经有很长的历史,最早可以追溯到不列颠被罗马帝国统治时期。近年来,出于提高经济收入以及追求新的生活方式的考虑,在英国经营民宿的人数与日俱增。同时,英国民众中兴起的“短期化”休假模式也让越来越多的人涌向民宿。可以说,在英国无论是经营民宿还是入住民宿,都已成为旅游文化的重要组成部分。

从旅行住宿方式“进化”为旅游业的“名片”,民宿的健康发展离不开英国政府的严格管理。这些年,为确保民宿质量、推动民宿的产业化和规范化,英国政府加强了对民宿的监管,出台一系列严格的管理措施,例如:要求民宿加强防火设施建设,客房房间使用防火门;民宿出售酒精类饮料需要专门许可;民宿提供饮食必须确保安全来源。

为了让政策条款更好地落地,政府还印制了一本名为《粉红书:旅游住宿经营法规》的文件小册子,其中详细介绍了英国经营民宿的各种规定。小册子便于阅读和传播,每一位民宿经营者都必须“读懂吃透”,因为如有任何疏忽,遭到游客投诉或是被举报,就可能面临停业整顿的风险。

说到英国民宿,不能不提英国民宿协会。一直以来,英国民宿协会在维护民宿经营者权益、促进民宿产业发展方面发挥了巨大作用。

该协会的首席执行官戴维·韦斯顿自己就是英国多塞特郡一家高端民宿的经营者,他和妻子认为,连锁酒店集团在英国不断扩张,对英国历史悠久的民宿产业造成很大的冲击,民宿经营者们必须有一个代表他们利益、用同一个声音说话的机构,以“重振”行业形象。他们在约10年前发起成立了英国民宿协会,得到了民宿经营者广泛响应,协会规模和影响力迅速扩大。

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