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大学生网购被骗钱疑信息泄露 淘宝客服:系统被黑

2017-09-11 10:52:40   央广网

骗子化身淘宝客服称商品有问题要召回

9月1日,刘瑾接到自称是淘宝客服的电话,对方称刘瑾两个月前在名为“精典玉足”的淘宝店铺购买的鞋子有质量问题,按公司要求要全部召回并予以退款。同时,对方报出了刘瑾购买商品的个人信息,包含姓名、地址、电话及详细的商品信息。

刘瑾告诉记者,由于信息都准确无误,自己也觉得鞋子质量很差只有20几元,穿过两回就未再穿过,也就相信这是来自淘宝客服电话。但介于鞋子已经穿过且价格便宜、退还麻烦,刘瑾表示拒绝退还,但对方坚定称这是公司的规定,必须要将有质量问题的商品召回,并多次打电话进行耐心的劝解,无奈下刘瑾只好按照客服的提醒进行操作。

女生疏忽 未读完整短信就输验证码被转走1万2

刘瑾告诉记者,在办理退款手续时,对方称因自己仅是一名客服,无权直接返钱,为保障客户的支付宝安全,需要自己进行扫码办理,随即发来一张支付宝退款中心的二维码,刘瑾便按照提示进行操作:扫码进去后,弹出平时看到的淘宝页面,登录自己的淘宝账号后,便是输入个人信息的支付页面,包含姓名、银行卡号、身份证号码、手机号。

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