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密密麻麻记录 邻里“小事情”
2017-09-07 07:17:01 中国青年网
本报讯(记者史强 通讯员陈丹)提起54岁的李玉香,汉阳区江堤街汉博佳园的干部、群众无不伸出大拇指。她将上门收费时听到的“闲事”,一笔笔都记在本子上,想办法帮忙解决和调解。4年来,社区的文明氛围一天天变好,大家说,李阿姨用爱心温暖了所有人。
记者5日见到李玉香时,她正在填写催收欠费通知单。李玉香是小区物业公司的普通员工,平时的工作就是收物业费。因为小区很多都是拆迁还建户,不少人缴纳物业费的意识不强,李玉香平时就一家家上门做工作宣传。
每次入户宣传,李玉香都有一个特别的习惯,她会在交谈中仔细聆听住户的抱怨和倾诉,从中搜集住户的需求,并记录在本子上,再想办法帮忙解决。在她的账本上密密麻麻记录了这些“小事情”,比如哪家的灯坏了需要维修,哪栋的楼道上放了一床席梦思,需要及时清理,哪家跟邻居发生了矛盾,需要调解等等。李玉香说,她平均每周都要记20—30条左右这种“鸡毛蒜皮”小事,然后一一解决。
不久前,318栋3楼住户投诉,说楼上的水漏到了家里。她了解后发现4楼房东住在武昌,就帮忙联系,对方连夜赶回小区。李玉香帮忙处理漏水,一直忙到了深夜,最后两家化解了矛盾,事情得到圆满解决。
账本上的每一笔记录背后,都有一个类似的故事。社区副主任陈丹说,李阿姨用自己的行动帮助、教育了居民,也教育了社区工作人员,大家纷纷向她学习,坚持登门了解居民诉求。
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