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“打假游人”须理性对待

2017-09-04 08:20:52   中国青年网

游客卧底式打假,旅游不看风景,只收集旅行社违规证据,事后向旅游部门投诉拿赔偿……近日,沈阳出现了一批“打假游人”,有旅行社认为,“打假游人”以获利为目的,涉嫌敲诈。而一些游客则点赞,认为“打假游人”熟悉旅游法律法规,不仅帮吃了苦头的游客出头,还能对旅行社形成有效的监督。(据新华网)

据报道,沈阳市旅游行业出现的“职业打假”参团游人,不以出游为目的,而是为了参团留取旅行社违规证据,事后投诉获取赔偿。据悉,沈阳市多家旅行社已将33名“打假游人”纳入接待“黑名单”,实际上,“打假游人”的人数远不止这些。不过,一般游客报团旅行遇到侵权时,大部分忍气吞声,不愿意主动维权,也给了“打假游人”施展才华的舞台。

事实上,一些“打假游人”之所以能够屡屡成功,一是由于旅行社自身不干净,如存在超范围经营、虚假宣传等违规行为,让“打假游人”有假可打;二是由于旅行社不愿意花时间打官司,轻则影响经营收入和声誉,重则还会因输掉官司面临赔偿或罚款,因此也就往往选择私下解决,靠出钱来息事宁人。

“打假游人”的出现,是旅游业存在问题的产物。从客观角度而言,如果“打假游人”和旅行社心态足够正,“打假游人”对旅行社以及旅游业的发展大有好处。因为,一则借助“打假游人”的独具慧眼,旅行社可以发现自身存在的问题,就此加以改进服务;二则通过“打假游人”帮游客出头,也就能够推动旅游业提高服务质量,进而推动行业向好发展。

因此,旅行社完全没有必要将其当作“死对头”,不妨好好利用这一股力量,况且将其纳入接待“黑名单”,更涉嫌侵犯消费者的公平消费权,岂不授人以柄?当然,“打假游人”也应遵规行事,须知,采取伪造、诱骗等手段拿取证据,则属于诈骗行为,更难逃法律制裁。

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