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全域旅游与共享经济加快融合

2017-09-03 09:55:51   央广网

作为一项国家战略的全域旅游,作为经济社会新趋势的共享经济,正在大众旅游和互联网+的推动下,加快走向全面、深度融合——在国家旅游局1日召开的全域旅游研讨会上,这是业界传递出的重要新信息。

据悉,全域旅游得到了社会各界的高度肯定和支持,以及各地的热烈响应。国家旅游局先后召开了三次全域旅游推进会,出台了《全域旅游示范区创建导则》、发布了《全域旅游发展报告2017》,分类指导地方开展全域旅游建设。本次研讨会是在全域旅游发展到新的阶段背景下召开的,旨在通过进一步集思广益,凝聚共识,形成合力,推动全域旅游的健康发展。专家学者、业界特邀请代表等三十余人参会。

国家旅游局局长李金早说,全域旅游发展从星星之火到燎原之势,迸发出了巨大的生机和活力。相比于红红火火的实践,全域旅游的理论研究则明显滞后,很多研究还停留于对全域旅游名词的望文生义解释层面。面对全域旅游的全新发展格局,不仅仅是需要学者们作政策层面的解读,更需要深入调研,总结全域旅游的发展规律,从而更好地指导全域旅游发展。与会专家代表围绕全域旅游分别从理论研究和产业实践的视角提出了意见和建议。北京市旅游委员会主任宋宇从旅游部门层面提出全域旅游发展的思路;山东大学王德刚教授提出全域旅游要从“旅游+”到“+旅游”;中科院地理所宁志中研究员从深化“多规合一”层面提出发展全域旅游的建议。

全域旅游,企业是重要主体。业内人士认为,全民共建共享是全域旅游的重要特点。如果说传统的旅游服务,是旅游机构对消费者的单方向服务。全域旅游的服务提供,既要强调服务方的引领、管理和兜底作用,又要发挥广大游客、居民的体验、互动、参与的热情。“中青旅遨游网尝试以微信群服务团队客人,以领队、产品设计师群服务自由行客人,以奖品激励孩子们监督大人的文明旅游,以旅途游记内容回馈黏连客户忠诚,以游客相互服务提升团队粘性,以探访当地居民生活增强产品深度体验等等,所有的这些服务微创新,将服务对象转化为工作力量,让游客游得顺心、放心、开心,也让居民生活得更舒心、更美好。”中青旅控股股份有限公司总裁张立军说。

小康不小康,关键看老乡。扶贫攻坚,让全国人民共享中国社会发展福利,是全域旅游的重要内容。作为中国民航唯一姓“旅”的航空公司,春秋航空开辟定期航班,输送稳定客流,充分发挥全域旅游的扶贫作用。“我们在中西部地区共有84条航线,和扶贫、固边结合起来,在甘肃、宁夏、贵州、云南等地区均有专门的旅游航线,张掖、安顺暑期2个月输送游客达到上万人,即便像恩施、凯里这些旅游知名度还不高的地区,去年我们也都组织游客超过万人,全年输送近400万人次,以当地人均消费2500元计,为贫困地区带来百亿元的直接收入。”春秋航空董事长王煜说,春秋还积极参与旅游援疆项目,下周和上海旅游局合作9月7日、14日将有2架旅游包机飞抵莎车县,促进人员往来。

“企业要有大局观,要从单打独享到社会共建共享转变,通过加大供给侧结构性改革力度,提高旅游产品供给质量和效率,满足游客多样化个性化的旅游需求。”中国国旅股份有限公司党委书记李任芷说,要提升全域旅游信息化水平,打造数字化全域旅游。在云计算、大数据、物联网、社交媒体和移动技术广泛运用并日益精进的产业发展趋势面前,要推进信息技术创新,瞄准新高地,培育新动能,全力打造数字化全域旅游,首先要理念引领。要树立共享、协同、聚合三大理念,通过应用化、移动化、终端化满足客户需求,打造个性化、终身化、定制化产品和服务,实现全方位、全链条、全集成服务,使旅游和相关产业实现协同发展,产生聚合效应,实现共享客户、共享信息、共享服务、共享资源。

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