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重庆江津 三项机制化解重复信访

2017-09-03 01:40:57   中国青年网

今年上半年,重庆市江津区纪委针对重复信访举报问题,建立了“教育引导、反馈评价、问题处置”三项机制,成功化解重复信访问题35件,7月重复信访量环比下降42%。

建立教育引导机制,强化沟通。信访办理人员与信访人见面时,先讲解信访知识,引导群众正确反映问题。针对实名举报,收件后即时回复,说明受理、转办情况,让信访人了解办理流程,防止重复信访。同时,针对重复信访问题突出的镇街、村居,今年上半年先后召开120余场院坝会,现场解答群众提问340余个,教育引导群众按规定程序信访。重复举报经核查失实的,要求相关负责人和信访办理人员上门解释说明,做好信访人规劝工作。

建立反馈评价机制,发挥工作主动性。在信访件调查过程中,尽可能和举报人见面,了解详细情况,掌握群众心理动态,发挥工作主动性。在反馈调查结果过程中,保证每个举报人都能详细了解调查结果,尤其对集体信访举报,尽可能在最大范围内回复、公开调查结果,让群众了解事实情况,化解心中疑惑。对匿名反映的信访举报件,通过党员代表大会、村民代表大会或院坝会等形式将调查处理结果进行通报。同时,引入群众评价机制,信访办理人员在反馈调查结果后,及时征求信访人意见,对调查结果进行评价。

建立问题处置机制,压实责任。对10件问题复杂的重复信访举报,采取领导包案,明确区纪委10名领导班子成员的督办责任。同时,明确信访人所在镇街及镇街主要负责人为包案责任单位及责任人,对重复信访举报反映的问题限时办结。对重复信访问题突出、信访举报久拖不办的单位,约谈其党组织主要负责人,要求其切实履行全面从严治党主体责任,认真做好信访工作。今年上半年,已约谈相关党组织负责人9人次。(段廷智 田洪先)

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