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湖南娄底:建立“有事请找我”责任担当机制为群众解困扰
央广网娄底9月1日消息(记者邓文辉 通讯员吴晔)“1525名干部下村或社区,接待群众2390人次,登记受理群众诉求1334件,解决795件,待解决539件。”这是8月24日,湖南娄底市娄星区集中开展“有事请找我”现场接待活动当天统计的一份数据。8月初,湖南省娄底市把责任心教育作为“两学一做”学习教育的特色工作,出台“有事请找我”责任担当机制,广大基层干部制作服务联系卡,在乡镇、村组张贴和媒体公布,让群众办事知道找谁,有事找得到人。
“有事请找我”不是一项活动,是一种责任机制
有人担心“有事请找我”会像“一阵风”,这个月来下个月走,用娄底市委书记李荐国的话完全可以说服:“‘有事请找我’不是一项活动,是一种责任担当机制。要求各基层干部强化责任担当,沉下心来办实事,对群众提出的事项做到‘妥善解决’‘耐心解释’,扎实为群众‘解心结’‘解忧愁’‘解难题’,让群众找得到人、说得上话、办得了事、暖得了心、顺得了气,并作为一项常态工作,长期坚持。”
2017年 8月2日,在娄底市乡镇党委书记乡镇长培训班开班仪式上,市委书记李荐国以《做组织放心群众信赖的基层干部》为题授课,要求基层干部强化责任担当,敢于向辖区内群众承诺“有事请找我”,引起了强烈反响。接着,李荐国趁热打铁,召开“诸葛亮会”,就建立“有事请找我”责任担当机制征求意见和建议,并要求有关部门迅速制定方案。8月11,市委常委会议审议通过了《关于在全市建立“有事请找我”责任担当机制的指导意见》。《意见》明确了“我”的范围、“事”的内容、“找”的通道、“办”的要求、“督”的平台、“评”的措施。《意见》明确了“我”的范围,全市乡镇(街道)、村(社区)干部是必须参加的对象。“事”的内容主要是与群众生产生活紧密相关的事。包括:乡镇(街道)、村(社区)职能职责范围内的政务服务事项;涉及群众切身利益的热点焦点难点问题;群众亟需解决的实际困难;群众感到委屈、不公等思想疙瘩。《意见》要求,将乡镇(街道)领导班子成员的姓名、职务、分工和联系方式等主要信息,在乡镇(街道)机关、村(社区)办公场所、村(居)民小组进行公布,并以县市区为单位在《娄底日报》、娄底新闻网公布。乡镇(街道)干部分别制作“有事请找我”服务联系卡,发放到所联系和服务的群众手中,确保群众有事知道找谁,有事找得到人。实行“首联负责制”,属于自己职责范围内的事,要全权办理和答复;不属于自己职责范围内的事,要负责引导流转到有关责任人员,并及时告知办事群众。对群众提出的事项做到“妥善解决”“耐心解释”。凡合理合法的要及时予以解决,让群众满意;凡因政策和客观条件所限不能解决的,要耐心细致地向群众解释清楚,争取群众的理解和支持。让群众找得到人,说得上话,办得了事,暖得了心,顺得了气。同时,对作风不实、担当不力、造成不良影响的人和事,要严肃问责。
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