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入户做清洁须持健康证
2017-09-01 07:20:55 中国青年网
本报讯(记者唐煜 通讯员胡琼之)8月31日,我市出台首个清洁服务标准。该标准规定,服务员应持身份证、健康证及非乙肝病毒携带者的相关体检证明才能入户做清洁。
据了解,清洁服务标准由武汉市清洁行业协会、武汉市标准化研究院等10家单位共同起草制定,可帮助消费者选择适当等级的清洁服务机构作为购买服务和合作的对象。
该标准规定,清洁服务机构日常清洁服务设备不少于30台;建立公司独立网站,并运行有效,随时更新公司信息,有客户反馈渠道;作业人员统一着装,举止言语文明、规范;客户满意度要高于80%;服务员在清洁过程中应将手机调至静音,说话语调不宜过高;对客户的物品轻拿轻放;不得将污水或药水溅到客户家的墙面或地面上;不得在工作场地吸烟。损坏客户物品的按服务合同有关条款执行。收到客户投诉应当日回复,并在7个工作日内解决。
清洁服务机构分为一级、二级、三级3个等级。对清洁服务机构固定办公场所的建筑面积也有要求,一级不少于120平方米,二级不少于80平方米,三级不少于30平方米。持有资格证的项目经理,一级需30人,二级15人,三级5人。等级证书的有效期为3年,有效期满不得继续使用。
该标准特别强调指出,家居清洁操作过程中应遵守消毒、隔离规定,处理各类污物后应洗手。不得使用污染的或不清洁的工具操作。清洁厨房及卫生间的清洁剂和工具要专用,分区使用。应根据污渍及被污染物的种类选择相应的工艺。对墙面、门窗、家电、家具、地板、卫生间、厨房的清洁,要做到无浮尘、无污垢、无死角,不仅要做到水龙头、管件、金属架等光亮清洁,而且卫生间的洁具也要做到无水锈、无水痕、无化学损伤、无污垢、无尿碱。
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