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贴心推服务 普惠乐共享

2017-09-01 06:25:53   中国青年网

银行作为服务业,优质服务是资源和利器,亦是品牌和形象。交通银行绍兴上虞支行在绍兴银监分局及当地监管部门的支持下,秉承“用心服务 追求卓越”的服务理念,积极推进实施普惠共享金融“一三五”工程,不断探索创新服务举措,实现了服务质量系统领先、客户满意度同行领先的双目标。

便民设施细节致胜。除了常见的便民设施外,营业大厅配备独有的手机充电站、免水洗手液、常用公众服务电话卡、急救箱等,不断完善服务细节,提升客户的体验。

金融知识宣传普及。在积极开展“金融知识万里行”“金融知识普及月”“金融知识进万家”等活动的同时,在营业区域设置24小时开放的公众教育宣传区,宣传金融知识;制作印有风险防范提示和漫画的特色装钞袋,谨防金融诈骗。

客户分流提升效率。在传统银行柜台、自助服务基础上,配备了ATM机、自助填单机、自助票据机、自助通、智易通、手机银行、网上银行体验终端等新型智能服务机具,不断推广使用网银、微信银行、手机银行,电话银行、e动终端等服务功能。并通过大堂经理引导分流、提高自助设备使用效率。

关爱员工凝聚合力。提倡快乐工作、健康生活的绿色理念,全力打造“3L”交行文化,即“传递爱心Love、热爱生活Live、以笑感动Laugh”,不断丰富员工业余活动,提升员工生活品质。 (徐晨菲)

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