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首席代表 用权不能任性
2017-08-29 04:21:15 中国青年网
在社区政务中心自助查询机上一点,办就业失业登记证需要哪些材料,一目了然,带着相关材料来社区就可以领取证件。“以前办个证要跑上好几趟,现在轻松多了。”株洲市荷塘区芙蓉社区居民马建新感叹。
百姓办事从难到易,手续从繁到简,是株洲荷塘区在湖南全省率先推进“一门式”政务改革带来的清风。
2016年,荷塘区对法律明确规定之外,全区277项散落在各个部门的自然人审批业务,全部集中到42个区、街道、社区三级政务(便民)服务中心办理,实行“一窗式”受理。
在区政务服务大厅,记者看到原来的20余个专业业务窗口缩减为6个综合窗口,群众在任意一个窗口,都能办理任何一个部门的事。
荷塘区创新实施审批首席代表制,把审批权从各部门的副局长和股长手里集中到两名不与办事群众接触的首席代表身上,实现了“认流程不认面孔,认标准不认关系”的无差别审批。
“信息孤岛”也在打破。此前社区通过社区采集区域范围内居民姓名、居住地址等18项基本信息,为政务服务系统办事服务提供信息比对和调用。同时通过数据沉淀,将居民在“一门式”政务服务系统中提交过的材料,在系统中留存电子版,方便居民下次办事,实现数据“一次采集、反复使用”。凡是数据库里沉淀的材料,不需群众重复提交,老百姓仅凭一张身份证便可办理所有事;凡是能通过网络核验的信息,不需重复提供,老百姓办事不用在多个部门来回跑动、反复提供材料。
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