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埋怨60岁的女儿不操心九旬夫妇心中藏“疙瘩”社区人员上门服务化解

2017-08-28 10:07:00   中国青年网

兰州晚报讯(首席记者于永昭)几天前,90岁高龄的包大爷亲自给张掖路街道山字石社区送来一面锦旗。原来,老两口因退休工资认证一事,埋怨60岁的女儿不操心。社区工作人员得知后多次上门服务,化解了老两口心中的“疙瘩”。

包大爷今年90岁,老伴比他还要大5岁。老两口每个月都要领取退休工资,但按照规定,他们需要每年两次到社区手拿当天报纸拍照,进行认证。包大爷身体还算硬朗,但老伴已经行动不便,老爷子就将老伴认证的事情交代给了已经60岁的女儿。眼看就要到认证的时间,但女儿并没有给老人办妥。包大爷心里着急,就来到社区向工作人员倒苦水。社区工作人员丁建晖和叶秋萍热情地接待了老人,听完老人的诉说,两位工作人员已经心中有数,当即决定为老人上门服务。同时,两人将办理认证的政策和程序对包大爷作了解释。包大爷才明白原来是他错怪了女儿。包大爷心存感激,于是特意制作了锦旗,送到丁建晖和叶秋萍手中。

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