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司机应该文明候客

2017-08-25 08:27:22   中国青年网

廖卫芳

近日,一位刚从外地旅游回来的朋友摇着头告诉笔者说,他一出火车站就碰上了一大群正在候客的出租车司机,这些司机有的一边跟着,一边问是否要乘坐车子,有的扯着你的衣服,拉着往自己停车的方向走,有的甚至干脆帮你提行李。在城市地铁口、火车站,这种“热情”服务的司机师傅并不少见,但如此殷勤的行为,却没有让人生出些许好感。

出租车行业的服务水平反映了城市文明的程度,司机是否文明候客更是出租车市场有序营运的保证。试想,在人流密集区,司机纷纷前来抢客,甚至因为无序竞争引起混乱,见是外地乘客漫天要价,抬高车费。这些行为损害的不仅是整个出租车行业,更严重影响了城市形象。

眼下,一些城市正在积极创建全国文明城市,改善市容市貌,倡导文明出行,那么出租车文明候客,司机做好本职工作,应该也是一个重要方面。针对这类不文明的拉客行为,就应该严管严查,坚决取缔那些扰乱市场的欺诈行为或是强买强卖行为,维护消费者权益,构建竞争有序、文明和谐的市场环境。

一个城市的文明不仅需要制度的完善、措施的跟进,更需要各行各业尤其是窗口行业从业人员的参与和共同维护,从身边的小事做起,有职业操守,有文明礼仪,才是对城市文明建设负责任的态度。

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