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坚守公安信访一线32载——记全国特级优秀人民警察、大同市公安局信访处政委周建新
2017-08-23 07:13:57 中国青年网
周建新正在接待上访群众(资料图片)。
全国特级优秀人民警察、大同市公安局信访处政委周建新,从事信访工作以来,一干就是32年。多年来,她始终坚持在接访群众的第一线,把解决重点信访问题与践行执法为民紧密结合起来,以信访问题是否得到解决,上访群众是否满意作为自己工作的标准,努力追求法律效果与社会效果的统一。
大同作为环京“护城河”城市,信访形势面临着闹访缠访突出、积案反复多变、群体事件频发的趋势。针对新时期信访工作所面临的新情况、新问题,周建新主动研究,积极探索,提出了“早发现、快化解、强稳控”的工作思路,总结出了“包案领导到位、工作班子到位、化解方案到位、稳控小组到位、解决时限到位、定时督办到位”的“六到位”化解信访问题工作法。
2013年以来,公安部、山西省公安厅相继组织开展了信访案件化解专项治理工作。周建新带领全处民警迅速行动,积极工作,采取了“即时通报制度、研判调度制度、会战考评制度”等一系列措施,强力推进工作落实。案件化解工作面对的全部是历年来遗留下的信访问题,十分棘手,周建新以钉“钉子”精神,一锤一锤夯实,一件一件解决。掌握灵活的工作方法是做好信访工作的关键。多年来,周建新深深体会到:“只有科学而灵活多样的工作方法,才能更具有说服力、感染力、吸引力”。工作中,她总结出“三心工作法”:即:对待工作要有责任心、对待上访群众要有耐心、解决问题要有公心。在接待上访人员时,周建新总是站在群众的立场想问题,把群众信访作为送上门的群众工作,巧妙运用语言艺术,做到有理、有力、有节。
在多年接访中,她逐步摸索出一整套方法:对信访人要把党的路线方针政策和法律法规讲明白,把深奥的道理讲得浅显易懂,把抽象的法律概念讲得实实在在,使信访人能够听得下去,听得明白。在认真倾听的基础上抓住主要矛盾,选准切入点,把话讲到问题的点子上、要害处,讲出打动人心的话,与信访人产生共鸣。此外,还要保持敏锐的政治洞察力,摒弃疏忽大意的麻痹思想,使事情向好的方面转化,化解不安定因素。
30多年来,周建新始终以无限的热情和高度责任感对待信访工作,安于平凡,勇于奉献,严格履行人民警察职责,兢兢业业干好本职工作,努力为维护群众合法权益,促进社会和谐与稳定,奉献着自己的一份力量。
本报记者 李炼 本报通讯员 李吉莲
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