新闻
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China

公共服务须尊重公众的“差评权”

2017-08-22 09:47:02   国际在线

近日,邯郸某网友因发帖称“医院食堂价高难吃”被拘留,警方给出的理由是“虚构事实,扰乱公共秩序”。该事件经媒体报道后,邯郸公安局回应称,已撤销对当事人张某某做出的行政处罚决定,对涉事派出所所长停止执行职务,对办案民警调离执法岗位,并责令派出所向当事人赔礼道歉。(8月21日《新华每日电讯》)

消费者在网络上发帖吐槽医院饭菜不合口味,却被警方以“扰乱公共秩序”为名拘留,这对于当事人乃至社会公众来说都有些突然。在互联网时代,消费者对商家的商品或服务不满意,随手给一个差评是再正常不过的事了。而这位网友仅仅因三言两语对食堂饭菜质量的吐槽,就遭遇拘留的待遇,真是令人大跌眼镜。面对正常的批评建议,有关方面的做法如此草率,很可能挫伤公众对政府公共事务进行建言献策的积极性。

事实上,在法律允许的范围内,通过语言表达思想和见解,是宪法赋予我国公民的基本权利。只要不违反相关法律法规,不捏造事实恶意攻击他人,公众自然享有给差评、表达诉求的自由。即便真如邯郸警方的最新回应所说,发帖人张某某“因未中标新食堂经营权而心有不满”;即使人们在表达意见的时候因自身局限而有所偏差,相关部门也应当按照合理、合法的程序进行处理,而非简单粗暴对当事人“一拘了之”。

借用中国社科院世界经济与政治研究所副所长何帆的话,一个社会对批评之声有多大的容忍限度,往往标志着这个社会有多高的民主程度。公众在日常生活中表达自身诉求与意见,从而形成民意的碰撞。相关职能部门在看到民意诉求之后,应当积极给予回应,并以问题为导向解决公众反映的实际困难,从而在源头上减少人们的“差评”。与其听到批评之后只想去遏制“灭火”,不如增强政府与公众之间的良性互动,化解矛盾、获得民众理解促进工作。

更重要的是,在互联网时代,信息传播以公开、透明的方式进行,不管是公众的“好评”还是“差评”,都将以迅雷不及掩耳之势快速传播。在这一背景下,再想只手遮天、利用职权便利将人们的“差评”一禁了之,形成对“差评”的信息垄断,显然不仅不可能,更加不合法。更何况,在社会公共治理机制日臻完善,公众参与评判的渠道日益畅通的语境下,倘若不能准确领会民众给差评的原因,不能多从自身寻找薄弱环节并完善服务水平,某些单位获得差评的可能性将越来越大,更有可能形成民众情绪的堰塞湖。

要想化解类似尴尬,需要相关职能部门以此为契机,逐渐转变工作方式,摒弃“家丑外扬利于敌”的偏见,将公众的诉求和对政府工作的差评当作衡量自身工作的一面镜子,不断完善为人民服务的水平、提高服务公共事务的能力。唯有如此,公众的差评才会越来越少,民主、法治的社会主义核心价值观才能得到更好的弘扬。

(作者:言己 原标题:公共服务须尊重公众的“差评权”)

404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China

相关阅读

404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
分享到:
0 0
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China

美图推荐

404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China

为您推荐

加载更多>>
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/11038989/20170822/31150677.html
Server: cms-8-251
Date: 2024/11/25 02:05:37

Powered by China
China