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央广网重庆8月19日消息(记者刘湛 通讯员周莉程礼松)“想不到火车站都有英语服务了,谢谢你们!”迈克对车站职工罗付豪激动地说到。
8月17日,古城阆中下起了淅淅沥沥的小雨,给夏日带来丝丝清凉。17时54分,D5128次列车徐徐驶入阆中车站,平稳停靠在一站台,车站90后新工罗付豪正在站台接车。和往常一样,罗付豪熟练地组织旅客有序乘降,此时站台上两位“特殊”旅客吸引了他的注意,他们是两位国外友人,其中一位杵着拐杖腿脚不便,由同行小伙伴搀扶着,二人在站台上四处张望,好像在寻找什么。罗付豪发现这一情况后,立刻上前用英语交流,第一时间用对讲机呼叫车站当班安保人员刘国荣送来轮椅。交谈得知,两位友人来自美国,是四川大学二年级留学生,从朋友口中得知阆中古城是负有盛名的“四大古城”,二人便决定利用假期到古城游玩,由于刚刚下车,不知所措,便出现了上述的画面。待刘国荣将轮椅送到站台后,在大家的帮助下迈克坐上轮椅,客运员黄群慧帮忙拿着行李,从车站提前准备好的绿色通道安全顺利出站。
罗付豪全程使用流利的英语交流,让两位外国友人为之惊叹,更用英语介绍了张飞庙、永安寺、滕王阁旅游景点,张飞牛肉、保宁醋、三绝汤等阆中特产,获得了两位友人的点赞。在谈到车站职工为何如此“多才多艺”时,车站客运主任周莉说到:“阆中古城是我国‘四大古城’之一,作为建立在国家5A级旅游景区的火车站,我们经常会遇到来自世界各地的游客,正是因为这样,车站部分职工自学了外语,为了给聋哑旅客服务,很多职工还学习了哑语,能做到正常沟通。平常看似无用的技能在关键时刻往往能发挥大作用,这也是铁路人服务旅客的一种体现。”
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