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央广网重庆8月18日消息(记者陈鹏)记者今天从重庆火车站获悉,随着大中专院校开学日期临近,重庆火车站学生客流出现增长态势。据客流调查情况分析,学生返程高峰期为:8月19日-9月3日,日均发送学生旅客3800人,预计8月26日为高峰日学生客流返程日,发送旅客达13万人,其中学生达到7600人以上。为确保学生顺利返校,重庆火车站积极采取多项措施应对学生返程高峰,确保学生旅客出行平稳有序。
为做好学生客流运输组织工作,重庆火车站开设66个人工窗口,设置129台售取票机,增开6个学生售取票专口,优先办理学生售取票业务,并根据客流情况延长各个窗口的开关口时间,及时增设临时售票窗口,实行弹性售票。车站每日分方向、车次、席别监控票额利用和学生票发售情况,掌握高峰日、热线车和学生终到站等信息,及时提报运力调整方案。
根据学生出行客流情况,动态调整验票口、安检口数量,掌握节奏,完善电子引导系统信息显示功能,准确发布进站候车、检票位置及正晚点等信息,精确引导旅客乘车。并细化车站售票大厅、候车室、进站通道、站台、天桥、地道等客流密集处所秩序维护和组织引导方案,在检票口、车门口等关键部位,增加疏导力量,防止秩序混乱、旅客对流、随车奔跑、侵入安全线等情况发生。
车站“马廉服务台”为学生旅客提供咨询、求助等现场亲情服务,同时,有需要帮助的学生还可通过关注“重庆火车站”、“动花朵朵”官方微博微信获取在线服务,车站工作人员将根据不同情况对重点学生旅客提供专属服务。此外,当下学生旅客携带电子类产品较多,车站候车室设有充电桩供旅客随时自助充电。
铁路部门温馨提示:学生证存在磁条信息不完整、乘车区间不符、减价优待次数已用完或学生证未进行年度注册等情况,均会导致网购车票无法正常换取,请仔细核对个人信息,以免耽误行程
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