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昕水分社自查不足规范服务

2017-08-18 06:41:53   中国青年网

近日,蒲县联社昕水分社对本网点优质服务工作进行了一次全面的自查、自省和自纠,从中查找了不足,积极落实整改,将优质服务贯彻到今后的工作中。

发现问题,整改落实。在自查过程中针对存在的问题,对未按标准执行标准化服务的柜员提出了通报批评,强化柜员的优质服务意识,并杜绝此类情况的再次发生。

参照问题,全面整改。本着有则改之、无则加勉的原则组织员工互查互纠,及时发现自身和他人在优质服务工作中存在的不足和好的经验,进行相互交流。

正视问题,强化教育。一是要求全体员工高度重视网点转型及文明服务制度的执行,严格按照标准化流程召开晨会。二是加强柜员七步曲的演练,提升全员服务意识。三是根据自身业务拓展需要,进行晨会业务营销话术演练,并注重在实际工作中的运用。真正让客户体验到温馨的服务,助力蒲县信合稳健发展。

黄 睿

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