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区级事务街道即可咨询申报
2017-08-16 15:47:46 中国青年网
本报讯(记者张楠)设立公司需要哪些手续?遇到下雨,胡同院里的树倒了,想要砍伐树木需要哪些手续?记者今天上午从东城区了解到,过去这些需要居民反复多趟跑区政务服务大厅的事务,如今在街道政务服务大厅综合服务窗口“一站式”即可咨询、预约和在线申报。目前,东城区体育馆路街道和北新桥街道作为首批试点,后续还将陆续在东城17个街道全面铺开。
“东城区政务服务中心办事大厅里,工商咨询窗口一直以来都是每天最繁忙的,每天接待100多人次。由于前来办事的居民前期准备材料不齐,有时候一个人在窗口就得花上半小时。”东城区政务服务中心副主任于晓红介绍。而如今,工商、园林、住建等3个职能部门负责的5项职责,在街道的政务服务大厅即可咨询、预约和在线申报。
坐在综合服务窗口内的刘晓宇便是为地区居民提供咨询服务的工作人员。今年31岁的刘晓宇,通过培训,已经对综合服务窗口所涵盖的工商、园林、住建等部门的相关工作了如指掌。想要办理相关事项的居民,可以先到街道政务服务大厅综合服务窗口找她聊聊,这样不仅可以了解相关事项办理的流程,还可以了解需要准备哪些材料,至少比以前少跑腿一两趟。像刘晓宇这样的一对一“VIP指导员”,今后有望入驻每个街道政务服务大厅。
走进位于法华南里26号楼一层新的政务服务大厅,一进门便可看到门口设置了一个醒目的咨询台,居民可在此简单咨询办事窗口的位置、大概流程等内容。最值得一提的,要数办事窗口的电子显示屏了。每一个窗口上方都有一个非常醒目的电子显示屏,明确显示了该窗口的服务项目,前来办事的居民可以准确无误地找到自己需要的办事窗口办理事务。
“先在街道的政务服务大厅咨询好、准备好材料的情况下,再去区政务服务中心办事大厅办理手续,最快20分钟就能办完。”于晓红表示。J204
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