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省发改委设立项目审批咨询服务室

2017-08-15 09:01:35   中国青年网

本报讯(记者谭迎春)近日,省发展改革委在省工程咨询评审中心设立项目审批咨询服务室。该咨询服务室采取电话解答、现场解答、网上解答三种方式,对项目受理条件、需提交的材料和要求、办理部门、办理流程及时限、申请方式等提供指导和服务。

咨询服务室实行了五项工作制度:一是首问负责制度。当天值班人员为审批咨询服务第一责任人,对值班当天接受的咨询事项实行全程跟踪服务,值班人员可直接准确解答,也可转相关处室解答,直至有明确办理结果为止。对于自身无法解答的事项,要及时与相关处室或委领导汇报,尽快予以解决并及时回复。二是工作记录制度。负责日常信息录入工作的同志对当天接受、接待的咨询事项进行详细记录,建立咨询服务档案。当天值班人员要将办理过程、办理结果在当天的咨询服务登记表上签字确认。三是及时报告制度。如遇重大情况,当天值班人员要及时向相关委领导报告。信息录入人员每周定期将咨询受理情况汇总上报委领导。四是责任追究制度。值班人员要不误事、不推事、说明白事,态度要端正。对因受理解答不及时、服务不周到、办理无结果等情况引发投诉或造成不良后果的,要追究相关人员责任。五是出勤保障制度。值班人员要按时到岗,严禁空岗。机关党委不定期对出勤情况进行抽查通报。

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