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云南丽江通报旅游秩序整治情况:案件查处数居全省第一
央广网丽江8月11日消息(记者李健飞 丽江台记者袁扬)据中国之声《全国新闻联播》报道,云南省丽江市旅游投诉率居高不下,旅游购物纠纷、景区治安等问题广受社会关注。云南省丽江市旅游发展委员会等部门和单位,今天下午举行旅游市场秩序整治工作新闻发布会,通报旅游市场秩序整治、取消旅游团购物店、拉市海景区整治等情况。
根据通报,2月份以来,丽江市设立旅游市场监管委员会,成立旅游市场监管综合调度中心、乡(镇)旅游纠纷调解中心、景区(点)巡逻队,设立旅游警察大队和中队,专职查处涉旅违法、违规行为。
为整治旅游定点购物,丽江古城清理购物场所“店中店”316户、注销301户,先后对104家违规经营户行政处罚11.4万元。
丽江实行旅行社散客营业网点准入制度后,关停无证经营网点27个,还在各A级景区(点)新增标清探头107个、高清探头213个。化解旅游纠纷210多起,公安机关破获涉旅案件42起。
4月15日到7月31日,丽江旅发委共查处案件97件,占全省旅游部门查处案件的64.24%,罚款金额100.5万元,占全省旅游部门查处案件罚款总额的49.13%,案件查处数及罚款金额都名列全省第一。
针对游客投诉率长期居高不下的问题,综合指挥办公室全权负责游客诉求统一受理、分配、分解和反馈,形成投诉受理快查、快处、快反馈的工作机制。3月份至今,累计受理游客诉求、问题反映等近1750起,处理率为100%。
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