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汉口银行青山支行以优质服务 赢得客户真心
2017-08-11 07:15:54 中国青年网
服务以诚 持之以恒
汉口银行青山支行秉承“服务以诚、持之以恒”的服务理念,大力开展服务模式创新转型,深入挖掘“邻里金融”服务内涵,主动践行社会责任,积极探索创新客户服务模式,以特色优质服务赢得客户真心。
提升服务体验
温馨细节凸显缕缕真情
汉口银行青山支行不断完善服务流程、提升硬件配备,为客户提供高效、专业、温馨的服务,让客户有更优的服务体验。支行配置了快速通道、爱心窗口、弹性窗口,引导和分流客户,降低客户等待时间。针对军人、区级以上劳动模范、残障人士和75岁以上老年人等特殊人群配置VVIP接待室,为他们提供快捷、便利、私密的服务;环顾厅堂,分布着各种便民设施,雨伞、急救药箱、擦鞋机、饮水机、纸巾一应俱全,不少前来办理业务的客户交口称赞。
深耕邻里服务
贴心服务温暖你我他
汉口银行青山支行积极践行总行“邻里金融”战略,贴近社区服务好市民,尝试出一条契合客户需求、符合自身发展定位的服务道路。支行通过进社区开展公益宣传、联合区内医疗机构提供定期义诊、在厅堂门口设置爱心专座、为客户提供上门服务、在线服务等多种服务方式,让贴心的服务温暖你我,让“邻里金融”的服务品牌逐步深入人心。
服务以诚、持之以恒。过去的不断努力,让我们赢得了良好的服务口碑。在新的起点,汉口银行青山支行全体干部员工将按照“五星级网点、五星级服务”的标准和要求,以更蓬勃的热情、更精湛的服务回报客户、回报社会,谱写更多更美的新篇章。
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