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单车围城难题何时解?

2017-08-11 06:22:38   中国青年网

8月的杭州,高温依旧。放眼街头,往来穿梭的共享单车比比皆是。不到1年时间,9家共享单车平台先后瞄准杭州,单车数量迅速突破42万辆。共享单车给市民、游客出行带来便利,但乱投放、乱停放等问题,也给城市管理、城市形象造成严重影响。杭州共享单车该何去何从?连日来,本报记者采访相关部门,再次关注共享单车管理现状与难题。

管理人员捉襟见肘

临近下班时间,城管协管员老胡将最后一辆乱停放的共享单车摆放整齐,赶紧掏出手机拍照“取证”。“下午已经忙活3个小时,万一领导发现又有共享单车乱停放,我好有个解释。”老胡皱着眉头,黝黑的脸上汗如雨下。

杭州的共享单车是谁在管?有评论称,共享单车平台“只管生不管养”,把街面管理和服务的责任推给城管部门。

根据公开数据,杭州街头有16万辆哈罗单车、10万辆ofo单车,此外还有酷骑、小鸣、摩拜等品牌,数量从数万到几千不等。各平台并不隐瞒管理成本投入问题——管理人员绝大多数来自外包公司,调度力量有限,仓储空间与投放量之间不匹配,管理工作捉襟见肘。

多数共享单车平台工作人员人均负责管理200辆至400辆单车,有些甚至负责更多。宣称在杭州投放了10万辆的ofo单车,截至7月10日配有47辆调度车和500名(含44名正式员工)管理人员。在调度力量方面,以哈罗单车为例,100辆调度车日均可调1.5万辆共享单车,而该平台在杭州的投放量是16万辆。更糟的是各平台有限的仓储能力。有些平台拥有近万平方米仓库,有些平台却只有几百平方米。正因如此,大量破损共享单车被丢在街头,长期无人清理。更有平台将新车成批堆放在路边,将公共道路当免费仓库。

来自杭州市市长热线的数据显示,7月份,关于共享单车乱停放的投诉,平均每天会收到三四十件。“像闸弄口地铁站周边,以前每天安排1至2人维持秩序,现在至少安排3至4人专门管理共享单车。”江干区城管局闸弄口中队中队长杨瑛告诉记者,中队每天要安排35至40名人员,管理共享单车、处理市民相关投诉。

面对蜂拥而来的市民投诉和周而复始的停放乱象,城管执法人员和协管员不得不放下日常工作,当起“义务”搬运工。一些城区甚至需要额外聘请人员维持秩序,为此付出的管理成本、公共资源等,最终由政府财政买单。

管理新规步步推进

“古荡公交站边拍到的。摩拜单车,你们究竟在干嘛!”8月10日上午,在摩拜工作的小陶打开手机,发现微信群里除了新的文字消息,还有十几辆摩拜单车摞在路边的照片。他赶紧回复:“收到,我们马上处理。”这个微信群是杭州城管部门建的,主要就是为了联系各共享单车平台在杭负责人,及时通报执法人员巡查中发现的乱象,每天信息多达上百条。

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