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成都公布上半年12315维权网络受理情况 网购服务投诉增长近一倍

2017-08-10 08:36:39   中国青年网

统计显示,上半年受理商品类排名前五的是通讯产品、交通工具、服装鞋帽、家居用品、家用电器;受理服务类投诉排名前五的是网购、餐饮住宿、美容美发、房屋装修、保养维修。其中,上半年网购服务投诉量增长近一倍。消费者反映较多的有网购商品的质量问题,节假日、商家促销期间送货不及时问题,以及虚假、夸大宣传商品性能和质量。

通讯产品与交通工具投诉居高不下。通讯产品投诉主要集中在“三包服务”和虚假宣传;交通工具投诉的主要问题是合同纠纷以及捆绑搭售保险和装饰品。

房屋类投诉下降明显,装修服务投诉上升明显。数据显示,上半年受理房屋类投诉同比下降42.95%,受理房屋装修服务类投诉同比上升73.82%。

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