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区镇村三级明确服务标准审批提速逾8成

2017-08-09 09:02:48   中国青年网

全国首个市民服务标准化试点项目在新都立项两年来——

□本报记者 刘文藻

今年34岁的张晓涵准备开一家公司,做一名创客。近日,他来到成都市新都区政务服务中心窗口前,准备办理新注册企业登记的手续。“本来对于怎么办理相关手续是一头雾水,但当我看到窗口工作人员递来的办理规程后,一下子就了然了!”张晓涵按照这份规程的指引,迅速地办理完相关手续,当天就拿到了企业的营业执照。

如此快捷地为群众提供政务服务,得益于新都区建立起的一套标准化体系,这也是该区大力开展市民服务标准化试点的重要举措。

2015年,国家标准化管理委员会办公室发布《国家标准委办公室关于下达第二批社会管理和公共服务综合标准化试点项目的通知》,“成都新都市民服务标准化试点”项目正式获批立项,这也是全国范围内唯一一个市民服务标准化试点项目。“经过2年的建设,一套使用范围覆盖区、镇、村三级市民服务的标准体系终于搭建完成,并将在本月正式启动实施。”新都区政务服务中心相关负责人介绍。

制定四大类共千余项标准

具体到每个时限节点

“我们以办事群众需求为导向,按照统一、简化、协调、优化的原则,已建立涵盖政务服务、公共服务和中介服务三大服务类型为一体的标准化体系。”据新都区政务服务中心相关负责人介绍,目前,新都区已经建立起覆盖区、镇、村三级的市民服务标准体系,制定标准1185项,将政务服务的每一个窗口、每一个事项、每一个环节、每一个时限节点都进行了标准固化。

记者了解到,新都市民服务标准化试点项目,主要包含服务大厅建设(维护)类、服务质量类、服务管理类、服务岗位类4大类标准,以服务质量类标准为例,主要是对窗口实施服务行为的依据和规范,包括窗口每一个行政审批事项名称、设定依据、申请材料、办理程序、承诺时限、收费项目和标准、公开方式以及审批流程图等具体标准。

按标准办事

流程再造审批提速达82%

“过去,在审批服务中存在着环节冗长、流程繁琐、效能低下等问题。通过标准化体系的建立,可以确保每一项服务标准的严肃性、规范性和适用性,对审批服务项目的办理规范进行全面优化,使得每个事项都能达到程序最简、时间最短、环节最少、效率最高。”新都区政务服务中心相关负责人告诉记者,在市民服务标准化建设过程中,该区也对服务流程进行了优化,对全区31个行政审批承办部门的450项行政许可事项的前置条件进行了清理规范,共取消了170项、调整了57项,精简率达到23%;精简申请材料及证明67项,减少办事环节50个,使承诺时限平均提速达82%。

以项目审批时间为例,已由过去124个工作日减少到35个工作日,审批窗口由10个部门的13个窗口减少为1个综合服务窗口,审批环节由37个减少为27个,需递交的审批材料由178项减少到146项,建成了目前处于国内领先水平的项目并联审批系统。

针对办事群众诟病的审批人员自由裁量权问题,通过将窗口工作人员履职行为和各项业务操作规范化,使各个岗位按照规定的程序履职,实现程序化,打破各种“潜规则”,同时将事项办理流程、办理依据、收费标准、办理结果等信息依法向办事群众公开,接受监督,有效地杜绝了权力寻租的空间。

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