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外卖配送行业当规范

2017-08-08 08:51:46   中国青年网

李忠卿

8月5日,北京市《外卖配送服务规范》团体标准发布,北京市这个标准规定了外卖配送的服务机构要求、服务人员、服务流程、异常情况处理等方面的内容。这意味着,外卖配送员不应进入消费者家中、收取小费或有其他不文明举止。

每一个行业都该有相应的服务规范和行为标准,一旦实施,公众就可对照进行监督、举报,这不仅可以维护消费者权益,还可唤醒国人的法治意识。外卖配送虽是新生行业,但发展势头迅猛,从诞生起就与千家万户联系紧密,的确应引起重视。而此前,由于没有配套的规章制度,致使某些外卖配送员有些“越轨”举动,让消费者权益受到侵害。

不可否认,外卖配送员的工作非常辛苦,他们获得合理报酬也理所应当,但这必须通过合理合法的方式,而不能任意妄为。眼下,由于配送人员素质参差不齐,给行业规范与管理增加了难度,消费者也迫切希望相关主管部门能有所作为,给这个新兴行业套上“笼头”,让从业人员知道哪些可以做,哪些不可以做,触犯了底线必须受到何种惩罚,让消费者知道如何去投诉与维权,等等。

显然,此次北京市发布的《外卖配送服务规范》犹如及时雨,不仅符合民众期待,也给行业规范树立了一个新标准,期待其他地区也能够学习效仿,因地制宜,促进外卖行业健康发展。

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