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给真相和善念多一点耐心
2017-08-04 04:04:30 中国青年网
王华
近日,一则“快递员搞错快件,向女客户下跪道歉”的微博小视频火了。在视频中,一位快递小哥向一位白衣女客户跪地道歉,“派件是我搞错了,我错了,我跪下来给你道歉!”女顾客则全程一言不发,也没任何举动。其中有被称为渉事快递员朋友的人表示,“收件人不依不饶,没有办法”,最后还说,渉事快递员觉得什么尊严都没有了。
如果单看这个视频,确实很容易觉得女客户过于苛责、不近人情。送错快递固然有错,但该投诉就投诉,有问题解决问题,再怎样也不能让别人下跪。这种朴素的正义观可以理解,但表达正义的前提是去了解清楚事件来龙去脉,而不是别人一煽风点火自己的善心就盲从泛滥。看惯了自媒体时代的各种新闻反转,网络围观者在表达正义的时候,应该有多问一句“为什么”的习惯——为什么女客户要让对方下跪,这对她能有什么好处?
事实上,媒体后续的跟进就发现,下跪完全是快递员个人的事。女客户被送错快件,表达要维权的诉求,完全合情合理。至于快递员担心处罚严重,所以下跪请求女客户谅解,实质是在用极端的方式要求“法外开恩”。即便快递公司过重的处罚有什么不合理,那和女客户也完全没有关系。理性梳理下整个进程,会发现女客户是最无辜的一方。可在这个下跪视频的引导下,她莫名成了最大的受害者,先是网上被“人肉”,后是接到来自全国各地的匿名谩骂电话和短信,最后甚至被逼得辞职逃避。
而事件的另一方,快递员在这个下跪视频风波之后,同样选择了辞职躲避。他的同事说“发生了这样的事情,谁还待得下去呢?”如果只是一个派件错误,他原本是不用承担如此大的压力的。反而是一个要为他主持公道的视频,最终变成了双刃剑。这一闹剧的最大启示,或许是如果你在现实中理亏了,就不要指望在互联网的虚拟空间中寻求胜利。即便你可以一时误导网友、得到声援,最终还是会在真相反转的过程中跌得更惨。在自媒体时代,很多人在现实中受挫,都有去网上寻求公道的习惯,但在发帖之前,问一问自己是不是真的占理很必要。互联网只是提供了维权的补充通道,绝不会是个颠倒黑白的新世界。让嫉恶如仇的善念多一点耐心,等一等真相的呈现,是这个浮躁的自媒体时代最珍贵的大善。
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