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中安在线讯 据黄山在线报道,8月2日下午,市导游员协会培训中心在屯溪正式挂牌并向首批12名培训讲师颁发聘书,标志着我市正式启动“儒导”培训计划,将打造一批“内蓄修养,外塑形象”的有文化、有修养、受人尊敬的黄山“儒导”。 为深化导游管理体制改革,适应旅游市场发展新形势,全面提升黄山导游整体素质,市导游员协会经过充分调研,决定挂牌培训中心,在协会内建立一套较完整的培训体系。培训中心挂牌后,将按照导游工作的要求,采取“分级分类、各取所需”的原则,有针对性地对导游人员进行相关培训,提高导游员的业务水平、服务意识和管理能力,以更好地为旅游者提供服务。“培训中心师资主要来自3个渠道,一是引进‘棒导游公共服务平台’,搭建线上培训平台;二是建立培训师资库,由行业专家、院校教师、资深旅行社总经理和优秀导游员(出境领队)担任培训讲师; 三是联合导游自发组织的相关QQ群、微信群,定期开展专题培训。”市导游员协会负责人介绍说。 下一步,该培训中心将为导游员提供“职业道德培训”、“岗前培训”、“带团技能提升培训”、“管理能力提升培训”等服务,按照各级旅游行政管理部门要求,组织导游员学习旅游法律法规、行德行规、职业道德、文明旅游引导知识;对每年新考的导游进行岗前理论教育和实地带团培训;围绕如何处理与游客的冲突、如何处理和旅行社的矛盾、如何引导游客正确消费等,对已入行2-5年的导游进行带团能力提升培训,传授业务技巧;针对入行5年以上的导游有机会进入旅游企业管理层的情况,围绕管理能力、旅游产品设计、旅游营销等方面内容进行培训;同时,围绕礼貌礼仪、徽州文化、民族风情、新景区景点讲解等话题,定期开展专题讲座培训。 市导游员协会负责人表示,挂牌成立培训中心主要是为了加强导游业务技能和职业道德修养,树立“黄山导游,城市名片;促进交流,民间大使”的形象,让导游员们通过参加培训学习,“内蓄修养,外塑形象”,成长为有文化、有修养、受人尊敬的黄山“儒导”。
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