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在传送带上的直立行李(曾健 摄)
国际在线消息(驻广州记者韩希、通讯员 南宣):为进一步提升行李运输的服务水平,中国南方航空公司(下简称“南航”)近日在广州推出“行李立起来”服务。
该服务就是让旅客行李值机收运等各个环节保持行李“立正装载”,这样可以尽可能降低旅客托运的行李破损和污染的几率。
据工作人员介绍,一件行李从托运到提取,共需经过值机收运、出发装载、机下装载、机下卸载、转盘卸载、转盘整理6个环节。在各个环节实行行李立放的统一、规范服务,能够让旅客对行李托运更加放心。
统计显示,今年上半年,南航广州出港行李总量达到485万件,托运的行李80%是四轮拉杆箱,其余20%则是帆布袋、纸箱或其他形式的包装。行李摆放越规范,搬运行李时就能多靠滑动更省力,行李装卸更便捷,也提升行李运输的效率。目前,该项目除在南航总部广州实施外,也已经在武汉、郑州等多个分支机构开始推行。
今年5月开始,南航还在广州推出行李信息化服务,旅客通过微信扫一扫功能扫描登机牌上的二维码,就可以立即了解自己托运的行李信息,如行李分拣、行李装载、行李运输等轨迹,未来将进一步推广至深圳、重庆等机场。
此外,本月初南航还联合首都国际机场在北京推出自助行李托运服务,乘坐南航航班从北京出发的旅客通过F01柜台旁的自助托运设备,扫描有效证件,只需30秒即可自助完成行李托运,真正实现“一站式”自助服务。
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