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近日正牌军首汽约车大肆招纳网约车司机,大有一统江湖之势,美团也同步发力,靠口碑的力量也许能网罗半壁江山,网约车平台不能在一片骂声中成长。做为资深网约车司机,向网约车平台建议如下:
1、关于空驶补偿,乘客取消订单的的补偿费用,平台应该一分不少的归还给司机,平台不得私扣。当年优步就是这样操作的(自动检测到达目的地,司机等候两分钟,若乘客不上车或未到达上车地点或定位错误,司机可直接取消订单,而且得到相应费用,纵使乘客不付,平台依旧垫付)。
2、司机即将到达乘客上车地点,乘客取消需要补偿司机;繁华的大都市,堵车严重,掉头困难,停车点少,违章太多,当网约车司机即将前往乘客的定位点的时候被取消,只能哑巴吃黄连,打碎牙往肚子里咽。3、超过1.5公里以上的派单应由司机自主选择是否接单,并应开放打表来接模式;当下派单距离一般是三公里左右,当送乘客的距离没有接乘客的距离远的时候,网约车司机也只能笑脸相迎、笑脸相送。
4、乘客投诉网约车司机要有知情权,也是为了更好的提高服务水平;专职的网约车司机早上起床的第一件事不是刷牙、洗脸、上厕所,而是看看自己的服务分涨了没有。5、乘客星级评价纳入管理系统,接载0星的乘客,小编表示鄙视。附乘客星级的提升详细参考资料。建议学某宝的限时评价,超时自动评价。星级低自有它的道理,星级低应由司机自主选择是否愿意接载,以约束乘客珍惜信誉,彼此尊重,共同维护网约车的规则秩序,不可任由乘客任性放纵,损害司机利益。
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