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外卖新规9月执行:外卖小哥不能进门 年满18周岁

2017-08-31 09:42:40   中国青年网

一波外卖新规要来啦!8月5日,《外卖配送服务规范》(以下简称《规范》)团体标准(T/CCPITC-SC007—2017)在北京发布。该《规范》由中国贸促会商业行业分会联合外卖配送平台共同起草,将于9月1日正式实施。主要内容包括商户应在10分钟内确认订单;外卖配送员到达消费者门口应轻声敲门;配送员不应进入消费者家中;配送员应年满18周岁;配送员禁止收取小费行为等。

不过,据成都的外卖小哥介绍,这些新规与自己平日的行为规范并无二致。“平时就是这么做的。”有专家认为,外卖的速度与服务在当下不用过分担心,卫生问题才是企业与监管部门应该关注的重点。

成都外卖小哥:

就算客人要求我也不会进屋

新规下来,外卖平台是何反应?记者联系了外卖平台“饿了么”相关负责人,得到的回复是:《规范》是由一家外卖平台联合贸促会发布的,是市场企业制定的团体标准,是企业行为,不是政府强制性标准。不过从饿了么平台的配送标准规范来看,与这个团体标准是基本吻合的。至于外卖小费,“我司配送规范中规定,骑手是不能私下向用户收取任何额外费用。但如果用户主动希望对骑手以此表示感谢,我们也不会对此作出惩罚。”

一位成都的外卖小哥告诉记者,之前没有听说过新规,不过这与他平日的规范相差的无几。“就算客人要求,根据平台要求我也不会进屋的。至于小费更是严禁,如果消费者确实对我服务满意,我一般是建议他们给我点好评就可以了。”

“其实我看到外卖小哥基本上都是按照这个规范来做的,我也没遇到过索要小费的外卖小哥。”90后女孩小毛说道,虽然没遇到过外卖小哥进门的情况,但是有顾虑。“我一个朋友除了男朋友在家,平时就不点外卖,就是怕给陌生人开门不安全。作为女生我们还是希望外卖平台能够对于外卖小哥的审查足够严格。”

对此饿了么相关负责人表示,平台骑手线上会有实名,身份证信息会定期做背调。“我们现在也在全国推行“一人一车一证一码”,便于举报。”

专家:应重点关注外卖卫生

不过,在行业专家看来,外卖食品卫生问题才应该是目前关注的重点。

上海万擎商务咨询有限公司CEO鲁振旺告诉记者,自从近日百度外卖并入饿了么以后,外卖市场已经形成了饿了么与美团外卖针锋相对的格局。“这种状态下,两家平台势必在配送速度和服务上花力气竞争,所以现在出台的大多数规范其实意义不是太大。日后一家平台独大的局面形成后,约束的价值才会凸显。”

但另一方面,他认为如今外卖的食品卫生问题应该重视。事实上,《规范》条例还规定了配送箱每日清洗消毒,定期更换。“相关监管平台应该对外卖食品定期抽检,不符合规定的要有具体的处罚措施。”记者了解到,目前国家食品药品监督管理总局正在制定《网络订餐监督管理办法》,其征求意见稿中已经出现了相关内容,如送餐人员应当保持个人卫生,使用安全、无害的配送容器,并保持容器清洁等。

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