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女子投诉快递员被打出抑郁症 索赔72万余元

2017-08-29 04:06:17   新京报

新京报讯(记者王巍)今年6月,王女士因投诉快递员遭到对方殴打,涉事的北京申通快递服务有限公司(简称申通公司)随即表示,将与客户沟通处理。

时隔两个月后,该事件仍未画上句号。新京报记者昨日了解到,王女士已向法院递交诉状,要求申通公司与涉事快递员共同赔偿各项损失共计72.5万余元,朝阳法院已受理此案。

客户投诉快递员遭入室殴打

王女士起诉称,今年6月,她网购的188元商品由申通公司承运,派件员为王某。后来她发现自己在未签收快递的情况下,物流状态显示“已签收”。随后,她通过物流客服进行投诉。

王女士向新京报记者回忆,6月24日下午,王某利用其因派件而掌握的住址信息,以派送快递为名欺骗其室友打开房门后,手持石块持续猛击她的头部、脸部和身体,致全身多处受伤,“我当时不断呼救却无力反抗,我室友在一旁也拦不住”。

“这之后,被打的场面会一直在脑海中出现……”王女士说,虽然自己外伤已基本治愈,但仍持续出现头痛、恶心、精神恍惚等症状。经诊断为抑郁、焦虑、妄想症状和睡眠障碍,无法工作。

申通称会承担相应赔偿责任

此事发生后,涉事快递员被警方行政拘留。申通公司6月27日下午通过官方微博向客户致歉,表示不会“容忍”任何侵害客户行为的存在。

但王女士称,时至今日申通公司方面并没有给出明确的解释,她于是起诉要求申通公司与快递员王某向自己赔礼道歉,同时赔偿各项损失725661.99元,其中包括20万元精神损害抚慰金。

新京报记者昨日获悉,朝阳法院已正式受理了该案。

昨天下午,申通公司的熊先生向新京报记者表示,事发后曾与王女士沟通,提出对相关治疗费用协商解决,但王女士提出由申通公司提供赔偿方案。“赔偿方案不能公司来提,我们也不知道实际发生了多少费用”。

对于此次被起诉,熊先生称尚未收到法院的传票,如果客户希望通过法律程序解决问题,公司也愿意配合,同时熊先生表示,申通公司会承担应该承担的全部责任。

律师说法

快递员职务行为快递公司难脱干系

快递员掌握客户电话号码、住址等信息,一旦客户认为快递员的行为“伤害”到了自己,应该怎样维权?

中闻律师事务所赵虎律师认为,从人身安全的角度来看,目前不少快递公司在派件前,都会向客户发送信息提醒,这种做法值得大家借鉴利用,在掌握派送信息后及时与快递员沟通,在开门前确认快递员身份等等。

快递员知道客户的信息和地址,如果因为送件与客户发生矛盾,造成伤害,快递员个人需要承担相应的行政或者刑事责任。同时,由于快递员送件是职务行为,因此一旦给客人造成损失,快递公司需要承担连带赔偿责任。

责任编辑:穆启春 CN063
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