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京东获取用户WiFi密码,岂能让人"不知情"?

2017-08-14 16:33:58   海外网

近日,一篇题为《窃隐私,传明文,京东劣举挑战网安法》的文章在网上传播,该文直指京东旗下一款名为“京东微联”的智能家居应用软件在没有明确告知用户的前提下,擅自将用户输入的个人WiFi密码上传至京东服务器,为用户的网络安全埋下隐患。

之后,新华社记者联系了国内某知名互联网安全企业,在通过多种技术手段验证后,该企业的工程师团队确认,“京东微联”确实存在向京东服务器上传用户WiFi密码的行为。从目前来看,基本已经证实“京东微联”向京东服务器上传用户WiFi密码的行为,并且该事件已经引起了广大网友的愤怒和强烈不满。

国家保护能够识别公民个人身份和涉及公民个人隐私的电子信息,这是法律要保护的公民权益。正是因为个人隐私涉及公民重要信息,关乎公民个人的财产甚至是生命安全,所以公民尤为注重自身的隐私保护。对于大多数的用户而言,他们认为自己的WiFi密码是在“不知情”的情况下被获取的,严重侵犯到了他们的权益。显然这与“京东微联”没有在相关界面进行二次提醒有关,使得大多数用户实际上并不清楚这一行为的存在。

WiFi密码等敏感信息一旦被黑客截获,他完全可以进入你的WiFi劫持连接入WiFi的智能设备,假如网络摄像头被控制,那么黑客就有机会调阅摄像头所拍摄的画面。基于此,作为获取用户WiFi密码信息的平台,显然有义务做到足够充分和必要的“提醒”。可惜,京东并没有考虑到这一步,或者说在实际操作中忽略了这一步。

同样作为互联网企业,阿里巴巴则可能更加考虑用户体验和口碑。阿里巴巴集团董事局主席马云曾表示,一个企业,第一代表客户利益,第二代表员工的利益,第三个代表才是股东利益。在马云看来,一个企业要承担社会责任,就应该把这个社会责任贯穿于工作中。曾经很多人反映淘宝上存在卖假货的现象,阿里巴巴就花费大量人力、财力,利用大数据技术深挖制假售假企业,推出“打假地图”,为有关部门“打假”节省了时间和精力,这便是一个互联网企业履行社会责任的一种体现。

互联网时代,互联网企业更应承担相应的社会责任。对于阿里巴巴、京东这样的电商平台而言,用户数、经营额也代表着他们应该承担的社会责任。必须提醒,一个企业能走多远,很大一部分取决于这个企业的社会责任感。因为社会责任决定了企业的格局,也影响着客户对企业的认识和评价,是关乎企业长远发展的重要支持。

对于互联网企业来说,用户的口碑更为重要。失去口碑,会失去用户。用户没了,互联网企业的基石也就塌了。关于“京东微联”向京东服务器上传用户WiFi密码的行为引发的网民反感现象,可以反映出,京东并没有站在用户体验的角度和用户操作的实际心理出发,这无疑犯了互联网企业的忌讳,其他互联网企业应当引以为戒。

责任编辑:韩佟 CL1368
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