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咋回事?重庆一餐馆生意异常火爆却一天赔2千多元

2017-08-07 09:36:13   中国青年网

第1眼-重庆广电消息,李先生在巴南长生桥开了一家餐馆,并且入驻了外卖平台。

8月1日中午,李先生发现,来自这个平台的订单量骤增,这可把他忙坏了,也乐坏了。短短两个小时内,一共卖了64单,店里储备的食材全部卖光。

卖完以后,李先生进入外卖平台的后台一看,才知道出了问题:外卖平台给他上了一个活动——“满30元减29元”。让他顿时想哭,因为其中的活动成本得由李先生来承担。

李先生给第1眼记者算了一笔账:“满30省29元这个活动,我商家承担了29元,相当于顾客只付1元钱。我那天的最终成交量是64单,29*64=1856,我那天的最小损失是1856元。如果说再加上我要给外卖平台17%的佣金,我那天损失最少是2100元。”

李先生说,“饿了么”平台在事先没有通知的情况下,就擅自给自己的店铺做了优惠。事后,李先生联系了外卖平台,业务经理回复说:“我继续给你冲量做活动,几天内把你损失的钱补回来。”然而李先生不同意,他认为外卖平台应该把他的损失,通过现金的方式直接补偿给他。

第1眼记者联系了外卖平台总部的工作人员,对方表示:事情的起因在于外卖平台和商户之间的沟通没有到位,平台会对商户的损失进行直接赔偿,并且今后会加强交流,避免类似的情况再次发生。

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